Program Assistant I ORTHO Clinic Position Control Number PA1-22-120-03

Program Assistant

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical support for dental clinic operations. The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff.

Essential Duties and Responsibilities:

1. Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers' questions.

2. Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.

3. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments.

4. Confirms appointments with patients for the next business day.

5. Verifies contact information and that insurance or medical assistance are still in force.

6. Gets insurance pre-authorization of coverage.

7. Informs patient of today's charges and any previous balance due before any service is rendered.

8. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.

9. Responds to inquiries about patient's accounts.

10. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

11. Handles day-to-day payment transactions makes changes; receives checks; processes credit card transactions; issues receipts; validates parking.

12. Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education and/or Experience:

High school diploma or general education degree (GED); 1 - 3 years' related experience. Related education may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able to operate computers and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on. Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks. Ability to follow oral and written instructions. Ability to maintain effective work relationships.