Medical Concierge

Customer Service Specialist

Looking for a highly motivated customer service specialist with previous medical knowledge!!

Full Time Position HIRING IMMEDIATELY!

Pay: Starting at $20.00 per hour; higher rates are available for experienced applicants.

Know you belong.

Being diverse and inclusive isn't new to us. These values have been at the heart of our culture for 35 years. We are better because our Associates have unique backgrounds and experiences. We hire the best, empower them to grow, and celebrate all.

Why Juniper?

Whether you're a seasoned leader who is excited to share your expertise or are looking to grow into your first leadership position, Juniper is a wonderful place to connect your passion with purpose.

If you're excited about challenging the status quo of the senior living industry and contributing to an organization that is built on a culture of innovation, Juniper offers rich opportunity for a fulfilling career.

Our team approach, mentorships, and hands-on support from home office leadership provide a foundation for you to succeed and grow in meaningful ways.

Role

Crucial component to the Juniper Village Wellness Staff. The Medical Concierge helps streamline the process and communication flow for primary care providers, ancillary services, therapies, community team, resident and family.

Responsibilities

Primary Care Clinic Day Coordination:

Reviews resident schedule and develops list of residents to be seen each day maintaining an efficient work flow of clinic; takes vitals including weight, blood pressure, pulse, temperature, and documents; provides new paperwork/orders to practitioner and assists as needed.

Health Quarterbacking/Coaching:

Works 1:1 with residents and/or families to establish self-management goals; schedules appointments and conducts follow-up visits as needed; reminds residents of appointments prior to appointments and coordinates transportation; works with Wellness Team to communicate any resident follow-up needs.

Administration:

Sets up new residents and maintains existing residents' electronic files ensuring all related/required reports, releases, and labs are filed prior to appointments; audits charts monthly to ensure accuracy; reviews and updates insurance information as needed; reviews insurance payment options with residents, families, and providers

Schedules outside appointments as needed, maintains exam room supplies in clinic; triage and processes messages from residents and front office staff for physicians; works as QMAP as needed.

Requirements

High school diploma

Successful completion of Certified Medical Assistant (Preferred)

Successful completion of a CPR and First Aid course (or ability to complete within 30 days of hire)

Knowledge of healthcare field, medical terminology, physiology and psychology of older adults

Equal Opportunity Employer

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