Public Area Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Public Area Attendant plays a vital role in maintaining the overall look, feel, and cleanliness of E11EVEN Hotel & Residences by ensuring all public spaces consistently reflect Highgate standards and luxury brand expectations. This position is responsible for the care and presentation of lobbies, corridors, restrooms, fitness and business centers, restaurants, meeting spaces, elevators, pool areas, parking garages, and other shared guest areas. The role supports a clean, safe, and welcoming environment throughout the property and may assist with special cleaning projects or provide support to Room Attendant and House Attendant functions as operational needs require.

Responsibilities

• Maintains a professional, attentive, and courteous demeanor at all times when interacting with guests, managers, and fellow team members.
• Uses proper two‑way radio etiquette to communicate clearly, respectfully, and efficiently with hotel staff.
• Practices safe work habits at all times to ensure the safety of guests, colleagues, and self.
• Handles Lost and Found items in accordance with hotel standards, ensuring proper documentation, security, and follow‑up.
• Returns all keys, communication devices, and assignment materials to the Housekeeping Office at the end of each shift.
• Identifies and reports maintenance concerns promptly to the Housekeeping Supervisor or Manager to support timely resolution.
• Maintains familiarity with guestroom cleaning procedures in order to assist Room Attendants when operational needs require.
• Delivers clean linen to assigned areas as needed to support efficient housekeeping operations.
• Collects soiled linen and trash from Room Attendants as necessary to maintain cleanliness and workflow efficiency.
• Removes all trash from service landings and disposes of it properly in designated dumpsters before the end of each shift.
• Vacuums guest corridors to maintain a clean, orderly, and welcoming environment.
• Keeps hallways, public areas, storage rooms, and closets neat, organized, and free of clutter at all times.
• Maintains cleanliness, sanitation, and presentation standards in all public restrooms throughout the shift.
• Follows assigned schedules for deep cleaning and special project cleaning of public areas.
• Maintains stairwells in accordance with hotel cleanliness and safety standards.
• Keeps ash urns clean, properly maintained, and filled with sand as required.
• Supports overall guest satisfaction by maintaining a clean, safe, and well‑presented public environment at all times.

Qualifications

• A high school diploma or equivalent is required, with prior experience in a hotel or related industry preferred and previous housekeeping experience strongly valued.
• Experience working in a luxury or lifestyle hotel brand is preferred, demonstrating an understanding of elevated cleanliness standards and guest expectations.
• The role requires flexibility to work varying schedules, including long hours, based on operational needs.
• The physical requirements include the ability to perform medium work, occasionally lifting up to 50 pounds and frequently lifting or carrying up to 20 pounds.
• The ability to stand and remain active for the duration of the shift is required.
• A warm, friendly, and professional demeanor must be maintained at all times when interacting with guests and colleagues.
• Effective verbal and written communication skills are required to engage with guests and employees in an attentive, courteous, and service‑oriented manner.
• The ability to actively listen, understand, and respond appropriately to concerns raised by guests and team members is essential.
• Strong organizational skills are required, including the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced environment.
• Regular attendance is required in accordance with scheduling needs, including participation in required meetings and training sessions.
• A polished professional appearance must be maintained at all times, including wearing the proper uniform, personal protective equipment, and name tag.
• Compliance with Highgate standards, policies, and safety regulations is required to support safe and efficient hotel operations.
• The ability to identify productivity opportunities, recognize problem areas, and assist in implementing practical solutions is expected.
• Demonstrated problem‑solving skills are required, including the ability to anticipate, prevent, identify, and resolve operational issues proactively.
• The ability to understand and apply information from multiple sources to meet job expectations and operational objectives is required.
• Flexibility to cross‑train in other hotel departments is expected to support overall operational needs.
• The ability to maintain confidentiality and handle sensitive information with discretion and professionalism is essential.
• Initiative is required, including the ability to anticipate guest and operational needs and respond appropriately.
• Additional duties may be assigned as necessary to support the needs of the hotel.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 9/9/2026and will remain open for at least 75 days.