Customer Service Representative

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio. As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties. Responsibilities Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback. Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email. Approaches customers proactively, utilizes key message and actively listens to assess immediate needs. Maintain office security by following safety procedures and controlling access via the reception desk. Ensure reception area is tidy and presentable, with all necessary stationery and material. Assess patient satisfaction proactively. Maintains an accurate log of patients and customers. Ensures patient has someone with them at check in; if not calls patient’s driver to ensure someone will be taking patient home. Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary. Maintains integrity of confidential information concerning patient information. Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution. Assesses volunteer abilities and works to assure both a positive customer and volunteer experience. Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers. Works with patient care team to identify and relay patient information to patients and families. Performs other related duties as required and directed. Qualifications Two (2) years prior customer service experience Prior health care experience Knowledge, Skills and Abilities Hands‑on experience with office equipment (e.g. computer, fax machines, and printers). Interpersonal, organizational and communication skills. Additional Information Schedule: Part‑time Requisition ID: 26003295 Daily Work Times: 1p-8p or 2p-8p EOW On Call: No McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. #J-18808-Ljbffr