Quality Control & Order Fulfillment Specialist

Job Description

Job Description

SAVING OUR WORLD ONE PACKAGE AT A TIME

EPE is a Total Packaging Solutions Company and the industry leader in providing environmentally advanced packaging designs and JIT manufacturing support to companies worldwide. With more than 70 manufacturing and design centers located around the world, and over 2400 employees worldwide, EPE is able to provide real-time packaging solutions and value add services for every product’s requirements. We are committed to providing innovative and sustainable packaging solutions to our customers at the lowest possible cost and least environmental impact. 

What we are looking for:

The Quality Control & Order Fulfillment Specialist supports both product quality and customer order execution within the manufacturing and warehouse environment. The role inspects incoming materials, in-process production, and finished goods for compliance with internal standards, customer specifications, and applicable requirements, while also processing, picking, packing, shipping, and delivering customer orders accurately and on time. This position helps prevent defects, maintain inventory accuracy, support customer satisfaction, and promote safe, efficient plant operations.

What you will do:

• Meet daily fulfillment metrics including accuracy, productivity, and on-time shipment targets
• Pick, pack, and ship customer orders accurately and efficiently processed through online platforms
• Enter and track orders using NetSuite and delivery software; prepare shipping labels, packing slips, and required documentation
• Label, stage, and coordinate outgoing shipments (UPS, FedEx, LTL, freight carriers) 
• Drive and deliver finished goods using a company vehicle, as assigned
• Perform cycle counts, assist with inventory audits, verify material, and maintain accurate labeling and inventory organization
• Monitor inventory and supplies for fulfillment products and alert the supervisor to potential shortages or issues
• Assist with building/assembling product and support other departments as needed
• Maintain compliance with quality systems (e.g., ISO standards, if applicable)
• Perform visual and basic dimensional inspections of incoming materials, in-process production, and finished products to confirm specifications and quality standards are met
• Observe manufacturing processes and work with production staff to ensure adherence to established protocols, work instructions, and standards
• Identify defects, communicate inspection results, and report quality concerns, shortages, damages, and discrepancies promptly
• Approve incoming materials and finished products by confirming specifications and conducting required visual, measurement, or other basic tests
• Return products for rework when needed, complete required documentation, and sort or segregate defective material for return, replacement, or disposal
• Maintain accurate quality control records and follow good documentation practices
• Report quality issues and support root cause investigations related to defects, damages, or customer complaints 
• Regular and reliable attendance is an essential function of the role, with or without reasonable accommodation
• Support and comply with all company policies and safety requirements
• Perform other related duties as assigned

What you need to succeed:

• High school diploma or equivalent required
• 1+ year of experience in manufacturing, production, quality inspection, order fulfillment, and/or warehouse preferred
• Ability to read and interpret specifications, drawings, work instructions, and measuring tools
• Basic math and measurement skills with strong attention to detail and documentation accuracy
• Basic computer skills, including proficiency in MS Office; NetSuite experience preferred
• Inventory, cycle counting, shipping, or receiving experience preferred
• Current valid driver license required with a clean driving record when operating company vehicles
• Bilingual (Spanish) preferred 

Benefits we offer:

• Health insurance (medical, dental, vision)
• Paid sick and paid vacation time off
• Company paid life insurance
• Additional life/accidental death and dismemberment insurance
• Short- and long-term disability
• 401k with company match

EPE USA is proud to be an Equal Employment Opportunity employer. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

If you need assistance or an accommodation due to a disability, you may contact us at View phone number on us.fitly.work.