Operations Administrator

What is the role? We are seeking an Operations Administrator in Miami, FL with an on‑site work schedule. This will be a 3‑month long contract. Role Summary The role is responsible for end‑to‑end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits. What you will be doing Mail Intake & Processing Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.) Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits Scan all incoming physical documents using standardized procedures Validate scan quality (clarity, completeness, correct orientation) Document Filing & System Upload (Applied Epic) Upload and attach documents to the appropriate account, policy, or activity within Applied Epic Accurately index documents using naming conventions and activity codes Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes Coordination with Agency/Broker Teams Work closely with Account Managers, Brokers, and Client Service teams to validate document classification Route misdirected or incomplete items Resolve discrepancies or missing information Escalate time‑sensitive or incomplete documentation to appropriate stakeholders Process Improvement & Operational Support Identify opportunities to improve mail handling, scanning, and document workflows Support transition toward digital‑first processes and document ingestion tools Assist with backlog processing or high‑volume periods as needed Qualifications Strong attention to detail with the ability to process data accurately Ability to follow established processes and work effectively in a structured environment Good problem‑solving skills, with the ability to identify issues and escalate when needed Organized and able to manage multiple tasks and meet deadlines Clear written and verbal communication skills Team‑oriented mindset with a collaborative approach to work Positive, proactive attitude with a willingness to learn and develop Ability to work in a fast‑paced environment and adapt to changing priorities Basic awareness of compliance and the importance of following company policies Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus Ability to maintain confidentiality and handle sensitive client and financial information with discretion Demonstrated reliability, accountability, and consistency in executing repetitive, process‑driven tasks Compensation and Benefits The expected base salary range for this role is $20‑$25 per hour for a 3‑month contract; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non‑exempt under the Fair Labor Standards Act (FLSA). Our Sustainability Promise We’re on a life‑long journey to become an ever‑more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Reasonable Adjustments We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Job Type Contractor #J-18808-Ljbffr