Dispatcher - Aggregates (Annapolis, MD)

Dispatcher — Aggregates

Department:

Chaney Terminals & Transportation

Aggregate Dispatch Supervisor

As Assigned

Non-Exempt (Eligible for Overtime) — This position is classified as non-exempt under the Fair Labor Standards Act, meaning the incumbent is eligible to receive overtime pay for all hours worked in excess of 40 per week.

Full-time; 40 hours per week; schedule as assigned; extended days and hours required as operational needs dictate.

This position carries no supervisory responsibility.

TBD — Pending Compensation Grade Structure

Position Summary

The Aggregates Dispatcher is responsible for receiving, accurately entering, and processing customer orders for aggregate products while ensuring quality service and the timely delivery of ordered materials. This position serves as a primary point of contact between customers, delivery professionals, plant personnel, and customer service staff, coordinating logistics operations to maximize efficiency and service levels. The Dispatcher monitors fleet activity, manages delivery schedules, and resolves service issues in a fast-paced, high-volume environment. This role contributes directly to customer satisfaction and operational performance by maintaining accuracy, responsiveness, and clear communication across all functions of the dispatch operation.

Essential Duties & Responsibilities

The following duties are considered essential functions of this position. Other duties may be assigned.

• Receives inbound customer orders by telephone for the shipment of sand and gravel products, ensuring all order details are captured completely and accurately.
• Enters customer orders into the dispatch and order management system with a high degree of accuracy to prevent erroneous deliveries, billing errors, or scheduling conflicts.
• Reviews all order information with the customer to confirm sufficient quantities, correct material specifications, delivery dates and times, delivery addresses, access directions, and any applicable special instructions.
• Educates customers on available products and makes appropriate recommendations based on project needs; directs customers to the company website for self-service tools and resources.
• Processes COD orders by quoting prices and quantities according to established zone pricing structures; verifies and approves all required information for credit card transactions and processes payments through the designated telecheck system.
• Assigns delivery professionals to specific jobs and dispatches trucks to the appropriate plants and delivery sites; forwards all necessary order information to plant personnel to facilitate order fulfillment.
• Monitors truck and fleet activity throughout the day to maintain timely delivery schedules; develops rotation and next-assignment schedules to optimize truck availability and minimize downtime.
• Tracks and reviews daily Key Performance Indicator dashboards to assess operational performance and identify scheduling or service trends requiring attention.
• Receives and troubleshoots customer complaints, provides timely and appropriate resolutions, and escalates unresolved issues to the appropriate manager — including Sales, Operations, the Chief Customer Officer, or Safety — with thorough documentation and follow-up.
• Promptly notifies Safety, the Operations Manager, and other designated personnel of any accidents, material spills, or job site safety concerns that arise during operations.
• Coordinates daily communication with Customer Service Center personnel, customers, delivery professionals, and plant staff to ensure efficient, effective, and seamless product delivery.
• Maintains accurate records of dispatched orders, delivery confirmations, and relevant operational notes to support reporting, billing, and compliance requirements.

Required Qualifications

• Previous experience in a logistics, transportation, or dispatch environment.
• Demonstrated written and verbal communication skills with the ability to interact professionally with customers, drivers, and internal staff.
• Basic mathematical skills sufficient for quoting prices, calculating quantities, and verifying order totals.
• Proficiency in computer applications including Microsoft Office Suite and dispatch or order management systems.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Excellent interpersonal skills with the ability to maintain composure and professionalism in a high-stress, fast-paced work environment.
• Ability to read maps and provide clear written and verbal directions; familiarity with online mapping and navigation tools.
• Strong organizational skills with the ability to manage multiple orders and priorities simultaneously.
• Demonstrated ability to identify problems and implement timely, effective resolutions.

Preferred Qualifications

• Background in the concrete, sand and gravel, or transportation industry.
• Bilingual proficiency in English and Spanish.

Education

High school diploma or equivalent required, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the position.

Work Environment

Condition

Indoor Office Environment

The majority of work time is performed indoors in an office setting.

Temperature Control

Standard climate-controlled office conditions apply.

Screen Exposure

Extended periods of work at a computer workstation are required.

Noise Level

Level

Moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be​ made.

Travel

This position is not expected to require regular travel; however, incidental local travel, including occasional work site visits, may occur on an as-needed basis as directed by management.

Equal Employment Opportunity

Chaney Enterprises is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Americans with Disabilities Act (ADA)

Chaney Enterprises is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Employees requesting an accommodation should contact Human Resources.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs change. | Chaney Enterprises Human Resources

Employee Acknowledgment

I have read and understand the responsibilities, qualifications, and expectations outlined in this job description. I acknowledge that this does not constitute a contract of employment and that job duties may be modified at any time at the discretion of management.

Date

Printed Name