Auto Claims Service Manager

Auto Claims Manager | Chandler, AZ

We're looking for an experienced Auto Claims Manager to lead a team of Auto Claims professionals in our new Arizona office. In this leadership role, you'll inspire, guide, and coach your team to deliver exceptional results and customer service.

You'll play a key part in shaping the culture and success of this new location developing your team, improving processes, and ensuring that business goals are achieved with professionalism and efficiency.

Key Responsibilities

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Minimum Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to deliver superior customer service.
• Excellent communication (verbal and written) and organizational skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Must hold or be able to obtain an active Arizona Adjuster License.
• Ability to work in a fast-paced environment and adapt to changing systems and processes.
• Availability to work after hours or weekends as needed.

Preferred Qualifications

• Prior experience managing Injury Claim professionals.
• 2+ years handling or managing complex injury claims, including catastrophic losses or fatalities.
• Experience managing complex coverage or multi-state claims (CA experience a plus).
• Bachelor's degree strongly preferred.
• Prior military service or customer service leadership experience a plus.

Benefits

• Comprehensive benefits package including:
• Medical, Dental, and Vision insurance
• Paid Time Off and Paid Holidays
• Opportunities for professional development and career advancement

Why Join Allcat?

• Be part of the launch of a new, growing Phoenix team.
• Lead a talented group of professionals in a supportive, high-performance culture.
• Work with a company that values innovation, teamwork, and doing things the right way.

Allcat Claims is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.