Retail Associate

Benefits 12 daysof Paid Time Off Ten Paid Holidays Paid Sick Leave Paid Parental Leave Medical, Dental, Vision, FSA, HSA, and Transit Benefits Employer Paid Short-Term Disability and Life Insurance Wellness Program Employee Assistance Program Product Discounts Ability to work in a growing company where your talents and skills can have a positive impact Summary The Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of a Dispensary, being part of a patient‑centric team and achieving iAnthus company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of iAnthus and ensures compliance with all state and local laws and regulations. Policies, Procedures & Daily Operations Engage and educate patients in a positive manner Ensure patient intake forms are accurate and complete Assist in qualifying patients for our Verified Financial Hardship (VFH) program Maintain compliance with all local and state regulations Perform general office work, such as filing records, operating copy machines, and using email Provide Dispensary General and Assistant Managers with patient feedback on a timely basis Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs Participate in one‑minute meetings at the start of every shift to ensure uniformity in message and goals Consistently deliver excellent, and compassionate patient services Participate in monthly product inventory review Training & Development Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience. Proficient on HIPAA and confidentiality requirements. Proficient in inventory management and point of sale platform and DPH Virtual Gateway system Current on product knowledge and proper dosage. Ensuring that all team members are maintaining current iAnthus policies and procedures as well as all state and local laws and regulations. Reviewing and updating patient educational materials Participating in quarterly team meetings. Driving Business/Sales Reviewing sales daily and best practices to achieve goals, with team members. Trained on patient services, including patient intake, product knowledge and proper dosage Participating in one‑minute meetings, at the start of every shift, to ensure consistency in message and goals. Delivering excellent, and compassionate patient services. Company Culture Being an iAnthus brand ambassador and representing the brand appropriately. Building relationships with community leaders and trust from our neighbors. Following and implementing iAnthus’s core values, including respect, diversity, sustainability, research and service. Ensuring adherence to iAnthus’s cultural principles. Maintains Dispensary aesthetic according to iAnthus brand, including music selection and daily Dispensary cleanliness. Participates and embraces a highly motivated team environment. Implementing brand sales marketing strategies. Qualifications and Education Must be at least 21 years old, have a valid driver’s license and reliable transportation Experience in retail, hospitality or patient services, preferred Must be able to work a flexible schedule (nights and/or weekends) Excellent verbal and written communication skills, along with basic math skills Participates and embraces a highly motivated team environment Experience in a fast paced, high transaction environment, preferred Strong organizational and decision‑making skills Must be computer literate – POS experience is desirable High school graduate Ability to pass a criminal background check as it pertains to NYS guidelines Physical and Environmental Requirements Ability to work a minimum of 8 hours a day and rotating shifts; Flexible schedule availability including nights, weekends and holidays; Ability to lift, push, and pull 50 pounds; Ability to sit, squat, bend, and kneel repetitively throughout a work day; Ability to stand for extended periods of time; Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs; Ability and willingness to work in the following conditions: General office environment; Extended computer usage; Extended phone usage including teleconferences, and Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise. Professional Competencies Positive attitude Exceptional attention to detail and organized Strong interpersonal and teamwork skillset Excellent verbal and written communication skills Ability to multi‑task, prioritize, and work in a fast‑paced environment MMI encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. MMI believes in creating and sustaining a robust policy of inclusivity and diversity. MMI recognizes that diversity in the workforce is key to the integrity of a company’s commitment to its community. MMI’s Diversity & Inclusion Plan is designed to promote equity among minorities, women, veterans, people with disabilities, and people who identify as LGBTQ+. MMI will make every effort to employ and advance in employment qualified and diverse people at all levels within the company. We value all team members by embracing their diverse talents, perspectives, and experiences, and fostering inclusion that inspires innovation, encourages respect and promotes unlimited success. Our goal is to attract and sustain a diverse workforce by recruiting, hiring, developing and retaining high‑performing employees who work collaboratively to carry out the mission of MMI. #J-18808-Ljbffr