Assistance Analyst

For more than forty years, Zaban Paradies Center (ZPC) has served as Georgia’s only emergency shelter for couples experiencing homelessness. Since 2020, ZPC has significantly expanded our services within and beyond our shelter walls, moving from a seasonal to year-round shelter and adding housing assistance programs for individuals and families facing homelessness. Having expanded our services, client base, and community impact, ZPC's mission is empowering couples, families, and individuals facing homelessness to achieve self-sufficiency. Zaban Paradies Center is located in Midtown Atlanta at 1605 Peachtree St. NE, Atlanta, GA 30309 Job: Assistance Analyst ZPC is focused on providing solutions to end and prevent homelessness in coordination with a number of community partners, and the Assistance Analyst will help ZPC achieve its goals by ensuring compliance with policies, procedures, and applicable regulations across our diverse programs and funding sources. In our Couples Shelter, we offer move-in support to our sheltered couples when they are approved for affordable housing, moving 57% of shelter residents to permanent housing in 2025. In December 2024, ZPC also launched short-term financial assistance programs for households experiencing homelessness or at imminent risk of homelessness in partnership with United Way of Greater Atlanta, and in 2025, we assisted more than 320 households with ending or preventing homelessness through these programs. Our Financial Assistance programs are growing in 2026, with increased capacity to serve more households through our United Way-funded programs and the launch of our new Atlanta Rising Prevention program in partnership with Partners for HOME. The Assistance Analyst will split their time across our Couples Shelter, move-in assistance, and homelessness prevention programs, ensuring responsible stewardship of a diverse set of funds, each with different compliance requirements. Reporting to the Financial Assistance Manager with support from the Center Manager, the Assistance Analyst will be the first critical point of review for all requests for financial assistance on behalf of participants in ZPC’s various programs before final review and approval by program managers. Responsibilities and Expectations Provides thorough 1 st level review of payment requests submitted by ZPC’s program staff on behalf of program participants before sending to program managers for final review. Ensures that client financial assistance expenses are allowable, reasonable, and in line with program intentions, participant stability plans, and budgets. Reviews enrollments and support documentation for each enrolled program participant to verify eligibility for program enrollment and financial assistance prior to approving any requests for financial assistance. Ensures that financial assistance requests are accurately mapped to the correct program, expense type, client, and vendor. Screens all new vendors to verify entity information submitted on Forms W9. Verifies that payment request details match submitted support documentation for every expense and verifies that support documentation includes all relevant information. Ensures that program staff have documented in HMIS the justification for program enrollment and financial assistance in alignment with applicable policies, procedures, regulations, and funder expectations. Coordinates with program staff to support their efforts to submit accurate and complete payment requests, communicating effectively any need for corrections or additional documentation to support their requests. Adhere to established timelines for review of payment requests and check processing. Responds effectively, professionally, and in a timely manner to program managers when payment requests are returned for further review after initial approval by the Assistance Analyst. Works closely with program managers to understand their expectations and areas needing additional attention. After payments are made, verifies that HMIS services accurately reflect all approved financial assistance payments and only approved financial assistance payments, ensuring data quality across HMIS and internal tracking systems. Provides excellent customer service to ZPC clients, leadership, staff, housing providers, and community partners. Exemplifies collaboration, professionalism, and respect in all interactions with ZPC team members, clients, and external partners. Dupports program managers in their review of physical and digital case files. Participates in internal and external client expense audits, coordinating with program staff and managers to stay “audit ready.” Other duties as assigned to meet established program performance outcomes. Work Hours and Location The Assistance Analyst will work on site at Zaban Paradies Center 40 hours per week. The Assistance Analyst may be offered the opportunity to work from home up to one day per week if working from home aligns with departmental needs and individual responsibilities. Work will typically be performed during regular ZPC business hours on Mondays-Fridays, with occasional work on nights or weekends to meet the needs of enrolled households or the program. Qualifications The ideal candidate will hold a Bachelor's or Master's Degree in Social Work or a related social services field, or a minimum of 3 years of relevant experience may substitute for a degree. Relevant experience may include service to households facing or experiencing homelessness, employment focused on grant eligibility and compliance, or employment in the housing field. Strong preference will be given to candidates with experience in administering financial assistance to people facing homelessness, candidates who demonstrate experience with ensuring grant compliance, and candidates who demonstrate an understanding of the landscape of services to people facing homelessness, poverty, and barriers to stable housing. Candidates should demonstrate knowledge of and/or experience with leasing and housing documentation, including but not limited to late and eviction notices, tenant ledgers, utility bills, housing approval letters, and lease or mortgage agreements. Familiarity with HMIS is preferred. The Assistance Analyst must present genuine interpersonal skills, showing strength in forming and maintaining professional relationships with staff, clients, funders, and external partners. Candidates should demonstrate the ability to follow and monitor established best practices and program policies and procedures. Strong organizational and documentation skills are vital to success in this position, as are high emotional intelligence and maturity to be able to make client-centered decisions that impact households experiencing trauma. Individuals with lived experience of homelessness are encouraged to apply. Compensation and Benefits This position is a full-time, non-exempt salaried position. The salary range for this position is $52,000-$55,000 per year. ZPC also offers a competitive benefits and paid time off package to full-time employees, including employer-paid medical premiums at 100% of the employee-only coverage level. Zaban Paradies Center affords equal employment opportunities and rights to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, or any other class or characteristic protected by federal, state, or local law. #J-18808-Ljbffr Zaban Paradies Center