AI Adoption/ Implementation Manager

Job Description

Job Description

•   AI Integration Specialist

•   AI Adoption / Implementation Manager

•   Generative AI Solutions Architect  

Job Description

Position Summary

We are seeking a hands-on  AI Integration Specialist to lead the integration of Claude (and complementary AI tools) into our core business operations. The ideal candidate will identify high-impact use cases, build automated workflows, connect AI to existing tools (CRM, email, accounting, project management, etc.), train the team, and drive measurable efficiency gains. This is a practical, results-oriented role focused on embedding AI into daily processes to save time, improve decision-making, and scale operations—particularly around customer relationship management and business growth.

Key Responsibilities

•  Assess current business workflows and identify opportunities to integrate Claude AI (via API, Claude Projects, Claude Code/Cowork, or desktop tools) for automation in areas like customer outreach, content generation, data analysis, reporting, email responses, inventory/operations notes, and knowledge management.

•  Design, build, and deploy end-to-end AI-powered workflows, including prompt engineering, custom instructions, skills/agents, integrations with tools like Zapier, Make.com, Salesforce, Google Workspace, or custom APIs.

•  Ensure secure, compliant, and reliable AI usage (data privacy, hallucination mitigation, output validation).

•  Collaborate with department leads (sales, operations, marketing, finance) to pilot and roll out AI solutions, then measure ROI (time saved, error reduction, revenue impact).

•  Provide training, documentation, and ongoing support to non-technical team members so they can effectively use AI tools.

•  Monitor AI performance, troubleshoot issues, and stay current with Anthropic/Claude updates and new features.

•  Recommend additional AI tools or enhancements as needed while keeping the focus on Claude where it excels (reasoning, coding, long-context tasks).

•  Manage costs (API usage, subscriptions) and scale integrations without disrupting operations.

Required Qualifications

•  2–5+ years of practical experience integrating generative AI tools (strong preference for Claude/Anthropic ecosystem, including API, Projects, Code, or Cowork).

•  Proficiency in prompt engineering, building AI agents/workflows, and integrating AI with business software (no-code/low-code tools like Zapier, n8n, or custom scripting in Python/Node.js a plus).

•  Understanding of business operations and how AI can automate repetitive or knowledge-based tasks.

•  Strong problem-solving skills and ability to translate business needs into technical AI implementations.

•  Excellent communication and training skills—able to explain AI concepts simply to non-technical staff.

•  Experience with data privacy, security best practices, and evaluating AI outputs for accuracy.

Preferred Qualifications

•  Experience in small-to-medium businesses or service-based industries (e.g., customer-focused operations).

•  Familiarity with CRM systems, email marketing, or customer data workflows.

•  Basic coding/scripting ability for custom integrations.

•  Track record of delivering measurable efficiency gains (e.g., hours saved per week, processes automated).

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent practical experience).

What Success Looks Like

Within the first 3–6 months: 5–10 high-value workflows live, team adoption increasing, and documented time/cost savings.