Field Service Technician

Job Description Job Description Automatic Gate Systems - Service Technician Department: Service / Operations Reports To: Operations Manager/General Manager Employment Type: Full-Time Position Summary The Automatic Gate Entry Systems Service Technician is responsible for diagnosing, repairing, maintaining, and upgrading commercial automatic gate and access control systems. This is a field-based position requiring strong troubleshooting skills across mechanical, electrical, and low-voltage systems . The Service Technician responds to scheduled and emergency service calls, identifies system failures, completes repairs, and ensures automatic gate systems operate safely and reliably. The ideal candidate has hands-on experience troubleshooting gate operators, access control systems, safety devices, vehicle detection systems, and related entry equipment. Key Responsibilities Service & Repair * Diagnose and repair automatic sliding gates, swing gates, barrier arms, and pedestrian entry systems. * Troubleshoot gate operators, motors, gearboxes, control boards, limit systems, chains, belts, and mechanical components. * Diagnose electrical and low-voltage system failures. * Repair and replace gate operator components and associated hardware. * Troubleshoot card readers, keypads, telephone entry systems, intercoms, and access control devices. * Diagnose vehicle detection loops, loop detectors, photo eyes, safety edges, and other sensors. * Repair damaged wiring, connections, relays, power supplies, and control equipment. * Respond to emergency and priority gate service calls as required. * Perform system upgrades and equipment replacements. Troubleshooting & Diagnostics * Use multimeters and diagnostic tools to identify electrical and low-voltage issues. * Read and interpret wiring diagrams, schematics, manufacturer manuals, and system documentation. * Troubleshoot AC/DC power, relays, inputs, outputs, control boards, and communication issues. * Identify whether failures are mechanical, electrical, access-control related, or caused by external equipment. * Determine appropriate repair recommendations and communicate findings clearly. * Escalate complex technical issues when necessary. Preventative Maintenance * Perform scheduled preventative maintenance on gate operators and entry systems. * Inspect chains, belts, rollers, hinges, bearings, wheels, tracks, hardware, and operator components. * Inspect and test safety devices and entrapment protection systems. * Lubricate and adjust mechanical components as required. * Test access control devices, vehicle detection systems, and operator functionality. * Identify potential failures before they result in system downtime. * Recommend repairs or upgrades based on equipment condition. Customer Service * Communicate professionally with customers, property managers, facility personnel, and other stakeholders. * Explain system problems and recommended repairs in clear terms. * Provide customers with status updates while on site. * Document additional repair opportunities and communicate recommendations to the appropriate internal team. * Maintain a professional appearance and customer-focused attitude. Documentation * Accurately document service calls, troubleshooting performed, repairs completed, and parts used. * Capture photos and supporting documentation when required. * Complete work orders accurately and promptly. * Document recommended follow-up repairs and equipment replacement needs. * Ensure completed service calls are properly closed out and ready for billing. Safety & Compliance * Follow company safety policies and OSHA requirements. * Maintain working knowledge of UL 325 and ASTM F2200 requirements for automated gate systems. * Inspect systems for potential entrapment and safety hazards. * Verify proper operation of monitored safety devices after repairs. * Follow electrical safety and lockout/tagout procedures. * Maintain company tools, diagnostic equipment, inventory, and service vehicle. Qualifications * 2-5+ years of experience servicing automatic gates, gate operators, access control systems, low-voltage systems, or related equipment preferred. * Strong troubleshooting and diagnostic abilities. * Working knowledge of automatic gate operator systems. * Experience troubleshooting electrical and low-voltage circuits. * Ability to read wiring diagrams and electrical schematics. * Experience with DoorKing, LiftMaster, HySecurity, FAAC, Nice, Viking Access, Linear, or similar equipment preferred. * Experience with access control, intercom, CCTV, networking, or telephone entry systems is a plus. * Understanding of UL 325 and ASTM F2200 standards preferred. * Welding and fabrication skills are a plus. * Ability to work independently and make sound decisions in the field. * Strong customer service and communication skills. * Valid driver's license and acceptable driving record. Physical Requirements * Ability to lift and carry up to 75 lbs. * Ability to work outdoors in varying weather conditions. * Ability to stand, kneel, bend, climb, and work in confined spaces. * Ability to safely use ladders, hand tools, power tools, and diagnostic equipment. * Ability to travel throughout the assigned service territory. * Ability to participate in an on-call or emergency service rotation when required. Key Performance Indicators Performance may be measured through: * First-time fix rate * Billable technician utilization * Service response time * Work order completion * Callback rate * Preventative maintenance completion * Documentation accuracy * Customer satisfaction * Safety performance * Revenue and productivity * Identification of recommended repairs and system upgrades