Customer Experience Agent

Customer Experience Agent

Location: Myrtle Beach, SC
Job Type: Full-Time | In-Office | Contract-to-Hire
Start Date: Weekly Start Dates Available

Compensation
• $17/hour - AM Shift
• $19/hour - PM Shift
• Uncapped bonus potential
• Top performers can earn $1,000+ weekly in additional incentives

Schedules

OPERATIONS/REGULAR SHIFTS
• AM Shift: Mon-Fri, 9:00 AM - 4:00 PM
• PM Shift: Mon-Fri, 3:00 PM - 10:00 PM
• Weekend Warrior: Sat-Tues, 9:00 AM - 6:00 PM

INITIAL TRAINING
• Inbound: 9:00 AM - 4:00 PM
• Outbound: 8:45 AM - 4:00 PM

About the Opportunity
We are hiring energetic and motivated individuals to join a fast-paced vacation sales and customer experience team in Myrtle Beach, SC. This is a high-energy, people-focused environment where you'll assist guests with vacation packages, reservations, payments, and travel support while working toward performance-based goals and incentives.

This is a contract-to-hire opportunity with the goal of going permanent with the client. Once hired permanently, employees gain access to excellent company benefits including PTO, vacation travel credits, immediate benefits eligibility, low-cost health insurance, and a company 401(k) match.

Inbound Team
As an Inbound Team Member, you'll speak with guests who have already purchased vacation packages and are calling to book travel dates, ask questions, or resolve concerns. This role is centered around creating a positive customer experience and helping guests feel taken care of throughout the process.

We are looking for professionals who are:
• Friendly and patient
• Strong communicators
• Quick thinkers and problem solvers
• Passionate about helping people
• Comfortable guiding conversations with confidence and care

Outbound Team
As an Outbound Team Member, you'll contact guests to share special offers and help them plan their next vacation. Every conversation is different, and your goal is to create excitement while helping guests reconnect with the vacation experience they originally signed up for.

This role is ideal for someone who:
• Brings strong energy to every call
• Sounds confident and engaging on the phone
• Enjoys fast-paced conversations
• Can guide conversations naturally
• Thrives in a performance-driven environment

Responsibilities
• Handle inbound and outbound customer calls
• Assist guests with vacation packages, reservations, and travel
planning
• Collect payments and finalize bookings
• Follow scripts, call flows, and rebuttal guidelines
• Deliver upbeat, professional customer interactions
• Meet or exceed performance goals
• Apply coaching and feedback in real time

Qualifications
• Positive and energetic personality
• Strong communication and people skills
• Ability to work in a structured, fast-paced environment
• Reliable with a strong work ethic
• Coachable and eager to improve
• Sales or customer service experience is a plus
• Must be 18 years or older

Why Join Us
• Weekly start dates
• Contract-to-hire opportunity
• Uncapped earning potential
• Hands-on training and ongoing support
• Growth and advancement opportunities
• Casual dress code
• Fully stocked break area
• PTO and vacation travel credits once permanent
• Immediate benefits eligibility upon permanent hire
• Low-cost health insurance options
• Company 401(k) match
• Team-oriented culture with performance incentives

If this sounds like the right fit for you -APPLY NOW!

#VOL