Wing Host - TAO Downtown Restaurant New York

Matre D' Assistant

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

Assists matre d' with checking in and managing the seating of all guests, both reservations and walk-ins. Acknowledges and interacts with the restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Essential functions of the position include, but are not limited to:

• Anticipate and accommodate guest needs with professionalism and courtesy
• Maintain cleanliness and organization of the entrance area and overall venue
• Comply with Department of Health regulations and company sanitation standards
• Actively take, confirm, and manage guest reservations
• Assist with incoming calls and answer guest questions
• Assist the matre d' in optimizing reservation flow and seating availability to accommodate as many walk-ins as possible, ensuring seamless shift operations
• Provide initial table setup support to the dining room team
• Properly set-up front desk area, perform side-work and other opening/closing procedures as directed by management, including:
• Printing and organizing current menus
• Completing all assigned opening and closing side work

• Report any breakage or damage to equipment or furniture promptly to management
• Attend and actively participate in daily pre-service meetings and training sessions
• Learn through observation and collaboration, and lead by example
• Maintain a positive, professional demeanor at all times
• Demonstrate knowledge of Tao Group Hospitality, its partner brands, and the surrounding hotel environment when applicable
• Collaborate with and support fellow team members to ensure seamless service
• Perform additional duties as assigned by management.

Training requirements:

• Tao Group Hospitality in-venue wing training

Education/working knowledge:

• Minimum 1 year host experience or equivalent related Tao Group Hospitality experience required
• Previous experience in a high-volume restaurant/nightclub/lounge

Skills / physical demands / work environment / schedule:

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment