Account Executive

Position Summary

The Account Executive supports the Vice President or Director of Sales in managing day-to-day account operations and driving sales performance. This role is responsible for maintaining strong customer relationships, coordinating internal teams, supporting product development and merchandising initiatives, and ensuring operational execution to meet sales and profitability goals.

Key Responsibilities

Account Management & Customer Support

• Serve as a primary point of contact for buyers and assistant buyers regarding orders, samples, and general inquiries.
• Monitor and track communications with domestic and overseas partners, providing updates on shipping status and order progress.
• Ensure customer needs are met by coordinating with internal teams including Sales, Merchandising, Product Development, QC, and Customer Service.
• Identify and communicate top-selling items and clearance opportunities through regular reporting.
• Maintain strong customer satisfaction by proactively addressing issues and coordinating solutions with sales and customer service teams.

Sales Operations & Reporting

• Support sales performance by tracking sales data, sell-through reports, and inventory levels.
• Work with analysts and leadership to prepare monthly sales forecasts versus budget.
• Review retail sell-through reports, advertising exposure, and inventory projections.
• Analyze sales performance by category and brand and identify opportunities for growth or replenishment.
• Maintain clearance grids and assist in identifying promotional opportunities.

Meeting Preparation & Execution

• Partner with the Sales Manager to prepare for buyer meetings, including product selection, pricing strategy, and proposal development.
• Collaborate with analysts to ensure reports and sales data are up to date for presentations.
• Coordinate meeting logistics including sample preparation, merchandising trays, and presentation materials.
• Extract key insights such as best sellers, replenishment opportunities, and reorder recommendations.

Meeting Follow-Up

• Document and distribute meeting notes to merchandising and analytics teams.
• Coordinate next steps including pricing updates, project requests, NGF submissions, replenishment actions, and expansion opportunities.
• Prepare and review presentations prior to submission to buyers.
• Maintain organized records of pricing sheets and product cost documentation.

Product Development & Merchandising

• Communicate buyer feedback and product requests to merchandising and product development teams.
• Assist with development of customer-specific collections and new product opportunities.
• Submit and track new product development requests.
• Review models and revisions in collaboration with merchants on development projects.

Quality Control & Compliance

• Coordinate with the QC Director on new items requiring overseas inspections.
• Work with QC and Product Development teams to improve items with high defect rates.
• Ensure compliance requirements are met including packaging, licensing, and factory guidelines.
• Escalate potential delays or compliance issues to management.

E-Commerce & Store Analysis

• Conduct store and website reviews with the sales support team to evaluate marketing initiatives and merchandising strategies.
• Provide insights and recommendations to leadership based on competitive observations and retail trends.
• Maximize e-commerce opportunities in collaboration with the sales support team.

Team Support & Leadership

• Provide guidance and support to sales representatives and customer service representatives to resolve customer issues.
• Assist with training and mentoring of sales support staff.
• Support team performance goals and initiatives.

Sample & Inventory Management

• Track and manage sample inventory, including retrieving overdue samples from customers.
• Maintain documentation for all dot-com item pick-ups used in buyer presentations.
• Ensure specification sheets are accurate and current.

Financial Oversight & Margin Management

• Review margins in collaboration with the Sales Manager.
• Maintain accurate records of customer allowances and returns.
• Monitor return activity and reconcile within internal systems.

Qualifications:

Experience & Skills

• 3-5 years of experience in jewelry, luxury goods, or retail.
• Strong knowledge of retail math and sales forecasting.
• Strategic thinking and problem solving.
• Collaboration and teamwork.
• Strong communications and presentation skills.
• Ability to build PowerPoints decks for customer presentations.
• Ability to multi-task and work under pressure.
• Analytical and problem-solving capabilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), CoPilot, and Teams; Navision is a plus.

Education

• Bachelor's degree or equivalent combination of education and experience.

Pay range and compensation package:

• Salary Range: $70,000-$75,000/year
• Competitive benefits package.
• Eligibility for management incentive bonus plan.
• Hybrid work schedule - 3 days on site.