Account Coordinator - Restaurant & Retail

Account Coordinator

We're looking for an energetic and highly organized Account Coordinator to join our growing team within the Restaurant & Retail segment of Clark National Accounts.

This role offers a strong entry point for someone looking to grow a career in sales and account management. You'll play a key role in supporting client relationships by maintaining regular communication, addressing day-to-day needs, and collaborating closely with internal teams to ensure a seamless customer experience. Working directly with our team of Account Managers, you'll be responsible for managing account details, customer initiatives and helping drive successful sales and project execution. The Account Coordinator position helps align partner needs with internal execution, reinforcing relationships and fueling CNA's growth.

Job Location

Hybrid: Some in-person work required. 40 Citation Lane, Lititz, PA 17543

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Partner Communication – Engage regularly with customers to understand business needs, provide project updates, and promptly support their inquiries.
• Account Management Support – Maintain accurate account records and assist Account Managers in executing growth strategies and fostering long-term client relationships.
• Internal Collaboration – Work cross-functionally with internal teams, especially Account Support and Logistics, to resolve issues and recommend process improvements.
• Project Execution – Support the planning and coordination of equipment rollouts and staged orders to ensure smooth project delivery.
• Customer Experience & Improvement – Identify opportunities to enhance the customer experience and recommend platform or process improvements to drive efficiency and satisfaction.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong understanding of sales processes and customer service best practices
• Proven track record of meeting or exceeding performance goals and KPIs
• Experience in the foodservice or hospitality industry is a strong plus

Education

• Bachelor's degree in Business, Marketing, Communications, or a related field.

Desired Traits & Skills

• Strong organizational and time management skills—ability to simultaneously manage many tasks and clients.
• Excellent written and verbal communication skills.
• A proactive mindset and eagerness to take initiative.
• Ability to address difficult situations with diplomacy and emotional intelligence.
• Comfortable working in a fast-paced, team-oriented environment.
• A genuine interest in growing into a full-time account management or sales role.
• Someone seeking the opportunity to work with a collaborative and high-energy team.
• A passion for real growth potential with hands-on mentorship from experienced sales leaders.
• A desire to build your career path toward Account Manager or other sales team positions
• Enthusiasm for ongoing professional development and training.