Senior System Engineer-W2

Job Description

Job Summary

Provides advanced architectural and technical support for various enterprise systems supporting client. Responsible for the planning. implementation. maintenance. and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical and architectural support is provided for a wide range of hardware, software operating systems, applications, appliances, and services. Employment is subject to the terms, conditions. and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function

Responsibilities

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• Analyzes data operations center system lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades. and migrations of these systems ensuring that best practices and County standards are followed.
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• Serves as data operations Center, technical subject matter expert for system implementations. system designs, installations, and refreshes of supported technology stacks.
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• Administers the physical and virtual server environments. including Windows, RedHat Linux, VMWare. 0365. and Cloud systems.
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• Configures and administers enterprise systems/nfrastructure, including NetApps, Veritas NetBackup, Oracle Exadata, and HP Store Once.
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• Installs. configures. maintains, upgrades. troubleshoots. and repairs enterprise system hardware and peripherals, including disk arrays, fiber switches, and NAS devices.
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• Administers and supports hybrid Microsoft Exchange environment consisting of on premise and 0365 Exchange.
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• Performs scheduled and emergency patching using tools like MECM, and Ansible.
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• Provides Tier 2 and Tier 3 Level incident and problem support consisting Of advanced troubleshooting Of end-user and system issues, configuration changes for modifications, internal coordination, remediation, and vendor engagement
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• Provides Tier 2 and Tier 3 request fulfillment support consisting of completing tasks and work related to service catalog entries or requested items within the ITSM ticketing system.
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• Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.
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• Monitors and uses system management toots to gather hardware and software inventories. install software, and remotely manage enterprise systems.
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• Works closely with the Customer Support team, assisting With the diagnoses and resolution Of issues.
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• Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks. and problems.
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• Oversees enterprise license management and compliance.
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• Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors engaged in project delivery.
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• Provides training and assists Other IT technical staff as appropriate. perform Other duties as required.
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Qualifications

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• Bachelor's degree in computer science, information technology, or a closely related field.
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• Four years of related professional experience may substitute for the required degree. Seven years of direct hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user,multi-application environment.
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• Significant experience with ITIL Incident, Problem, and Change Management processes and principles. Experience with physical and virtual server environments, including Windows, RedHat Linux, VMWare, 0365, and Cloud.
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• Experience With ticket-based Service Desk software system.
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• Experience with virtualization technologies, Cloud technologies, System monitoring/alerting, performance tuning, and resource optimization.
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