Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St

Customer Service & Retail Front Desk Associate

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

Are you a people person? Do you love helping others? Motivated by results?

If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!

Experience is valued

Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*

...but no experience required!

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!

Paid training available!

We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*

What our Customer Service Reps love about Auto Glass Now:

• Full-time & part-time schedules are available
• Competitive base pay rates
• Paid time off for full-time employees
• Health, vision, & dental insurance
• 401(k) company match for all employees
• Same day pay available through myFlexPay

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

All our CSR's need to meet the following requirements:

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills
• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

*or more in markets with a higher cost of living

Position Location: Massachusetts

Compensation Range: $15.70 - $26.90

Compensation Frequency: Hourly

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:

Get early access to 50% of your earned wages at any time through our myFlexPay program.