Medical Assistant

Medical Assistant

Provides clinical and administrative assistance in the delivery of patient care during the clinic hours of operation and assists with patient cases remotely during non-clinic hours. This role reports to the Clinic Manager and directly assists Medical Providers.

General Responsibilities

• Manages the Electronic Medical Records system, including taking appropriate action such as monitoring Medical Provider in-boxes, responding to communications and transferring documents to correct locations
• Processes prescription refill requests
• Acts as first-line of communication with organizational partners as needed and properly and promptly acts on information provided
• Performs lab technologist and/or phlebotomy services during clinic hours of operation
• Provides general Medical Provider support and assistance including, but not limited to communicating medical results and other information to patients
• Identifies volunteer/staff needs and assists in the facilitation of trainings as needed
• Works with Clinic Manager and Medical Providers to implement and maintain clinic policies and procedures
• Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
• Helps perform medical supply inventories
• Ensures well-being of patients in the clinic
• Maintains a system of confidentiality according to the clinic's policies and procedures and HIPAA guidelines
• Fosters teamwork within the clinic
• Prepares supplies and equipment in examination rooms
• Completes initial preliminary testing, preparation and information gathering with patients and communicates results to the Medical Provider on duty
• Completes other tasks as assigned

Job Qualifications

• Must have the ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
• Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor

Preferred Qualifications

• Two years direct patient care experience
• Working knowledge of infection control and universal precautions
• Working experience with acquiring and processing lab specimens