Project Support Associate

Client Services Project Manager I

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary

The Project Support Associate (PSA) supports the successful execution of clinical label service projects within a regulated clinical trial environment. This role partners closely with project management, quality, regulatory, production, and client-facing teams to ensure clinical labeling projects are completed accurately, efficiently, and in compliance with cGMP standards, customer specifications, and established timelines.

The PSA is responsible for coordinating project activities, maintaining project documentation and systems, supporting financial and operational tracking, and contributing to continuous process improvement initiatives. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced clinical services environment.

Key Responsibilities

• Support the management and execution of assigned clinical labeling projects and studies from initiation through completion.
• Utilize internal systems and proprietary applications to process project specifications, label requirements, randomization parameters, and study documentation.
• Collaborate effectively with cross-functional teams including Quality Assurance, Production, and Client Services to ensure project success.
• Maintain accurate and timely project documentation.
• Monitor project timelines and proactively communicate risks, delays, or required escalations to appropriate stakeholders.
• Ensure all activities are performed in compliance with cGMP requirements, company quality standards, Work Instructions and Standard Operating Procedures (SOPs).
• Support the resolution and closure of quality events, deviations, and problem reports in partnership with QA.
• Manage and prioritize multiple project-related tasks while maintaining a high level of accuracy and customer service.
• Participate in continuous improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
• Demonstrate ownership, accountability, and professionalism in all aspects of project support activities.
• Promote company values, vision, and a culture of quality and compliance.

Required Qualifications

• Bachelor's degree preferred, ideally in a life sciences, healthcare, or related field.
• Minimum of 2–3 years of experience in clinical trial project coordination, project management support, or a related pharmaceutical services and/ or customer service environment.
• Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational, analytical, verbal, and written communication skills.
• Ability to manage multiple priorities and meet strict deadlines in a dynamic environment.
• Strong customer service mindset with effective interpersonal and collaboration skills.
• Experience working within regulated environments and adherence to quality standards and SOPs.

Preferred Qualifications

• Previous experience in clinical packaging, labeling, or clinical supply chain operations.
• Familiarity with project planning or project management tools such as Microsoft Project.
• Knowledge of clinical trial systems and applications related to labeling, specifications management, and randomization.
• Understanding of GMP/GxP regulations and clinical trial processes.

Core Competencies

• Attention to Detail
• Project Coordination
• Cross-Functional Collaboration
• Time Management
• Problem Solving
• Customer Focus
• Regulatory Compliance
• Continuous Improvement

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount