Director, Voice Services & AI-Driven CX
001 Brown & Brown, Inc
Brown & Brown, Inc. in Plano, TX seeks an Associate Director of Voice Services to lead the vision, design, and operation of our voice and Contact Center technologies. This role will drive modernization through agentic AI and intelligent automation to improve customer experience and operational efficiency. The ideal candidate will have 7+ years in voice/UC, 3+ years in leadership, and hands-on experience with Five9, Genesys, RingCentral or MS Teams Voice. #J-18808-Ljbffr 001 Brown & Brown, Inc
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Voice Services & AI-Driven CX in Plano, TX vacancy
- Brown & Brown, Inc. in Plano, TX, seeks an Associate Director of Voice Services to lead the vision, design, and operation of our voice and Contact Center technologies, driving modernization through agentic AI and automation. You will define roadmaps for Five9, Genesys,...Suggested
- ....Brown & Brown is seeing an Associate Director of Voice Services to join our growing team in Plano, TX!... ...engagement through the adoption of agentic AI and intelligent automation, driving... ...to identify opportunities for AI-driven optimization.Measure and report on business...SuggestedFull time
Brown & Brown Insurance Services
Plano, TX2 days ago $50 per hour
...AI Business AnalystPayrate: $50.00 - $50.00/hr.... ...to a project manager or director.ResponsibilitiesAutomate... ...data extraction using AI-driven tools to provide... ...maintain communication services across business units or... ...text (SMS), email, and/or voice communication whether automated...SuggestedHourly payFull timeContract workLocal areaFlexible hoursAditi Consulting
Plano, TX4 days ago$43 - $46 per hour
...Business Analysis -Artificial Intelligence KEY RESPONSIBILITES/REQUIREMENTS: Roles & Responsibilities: • Automate data extraction using AI-driven tools to provide actionable data for strategic decision-making. • Develop AI-enabled workflows to integrate our current data...SuggestedIntelliswift
Plano, TX13 hours ago- ...Billingsley Property Services II, Inc. in Plano, Texas, United States, seeks a Director of Multifamily Facilities & Procurement to lead maintenance operations and a new centralized procurement function. This leader will define standards, drive cost efficiencies, and...Suggested
- ...hub of Samsung, delivers innovative cloud, AI, digital logistics, cybersecurity, and... ...with cutting-edge technologies and trusted services.Position Summary:Samsung SDS America is... ...future of our cloud ecosystem. As the Senior Director of Managed Cloud Services, you will...Full timeLocal areaShift work
SAMSUNG SDS
Plano, TX4 days ago - ...Richardson, Texas based diversified technology driven financial transformation company with... ...expertise in receivables management and voice based BPO. With focus on Receivables... ...Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and...
Credence Global Solutions
Richardson, TX4 days ago - ...Living Family Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united... .... Provincial Senior Living is seeking an experienced Culinary Services Manager to lead all kitchen and dining operations within our...
Solstice at Plano
Plano, TX1 day ago $46 per hour
...AI-Driven Data AnalystPayrate: $46.00 - $46.32/hr. Responsibilities:Automate data extraction... ...to receive text (SMS), email, and/or voice communication whether automated (including... ...of purchasing any property, goods, or services. You may revoke your consent at any time...Hourly payFull timeLocal areaFlexible hoursAditi Consulting
Plano, TX2 days ago$75.79k - $180k
...Uncapped Commission We are seeking a locally rooted, community-driven Membership Sales Manager to generate leads and sales for our AirMedCare... ..., primarily in the areas of emergency and patient relocation services in the United States. We offer unique membership programs...Local areaRemote workRelocationRural/Metro
Parker, TX4 days ago$169k - $259k
...seeking a Senior Product Manager to drive delivery across our AI Core Services portfolio. You will be building the core experience and... ...into clear, prioritized requirements and specs. We run a spec-driven, AI-assisted development process where PMs author the specs that...Full timeLive inWork at officeWorldwideFlexible hoursShift workTanium
Addison, TX1 day ago$227.3k - $311.85k
.... Here, everyone has a voice, and every idea counts.... ...and Inclusion. We weave AI into the fabric of... ...matters.Job SummaryAs the Director of Customer Success for... ...Success or Professional Services within SaaS or cybersecurity... ...stakeholders.Data-driven and analytical, with a...Full timeRemote workVisa sponsorshipWork visaShift workPalo Alto Networks
Plano, TX13 hours ago$55 - $55.58 per hour
...interpret data and make data-driven decisions. Excellent written... ...Consent to Communication and Use of AI Technology: By submitting your... ...text (SMS), email, and/or voice communication whether... ...purchasing any property, goods, or services. You may revoke your consent at...Hourly payFull timeContract workWork at officeLocal areaFlexible hoursAditi Consulting
Plano, TX10 days ago$95k - $118k
...national sales campaigns, sales contests, service launches, and other strategic sales... ...improvements.Gather and analyze customer feedback, Voice of the Customer (VOC) insights, and field... ...reimbursementJoin us for an exciting career journey with positive, driven individuals....Work experience placementMonday to FridayNight shiftLKQ
Plano, TX2 days ago$138.6k - $173.25k
...Why join Tipalti?Tipalti is the AI-powered platform for finance... ...Support, Sales, Professional Services, Alliances, and other cross-functional... ...in a fast-paced, deadline-driven environment.BA/BS in a related... ...teams, in which every voice counts. We are committed to recruiting...Base plus commissionWork at officeFlexible hoursTipalti
Plano, TX2 days ago$161.5k - $299.7k
...careers.Join HCSC and be part of a purpose-driven company that will invest in your... ...Defense & Investigation ecosystem. As the Director of CFC, the person in this role is responsible... ...Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization...Full timeHealth Care Service
Richardson, TX4 days ago$133.4k - $247.7k
...rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job... ...Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to...Full timeWork at officeFlexible hours3 days per weekHealth Care Service
Richardson, TX2 days ago- ...Upbound Group Director, Customer Growth (On-site – Plano, Texas or... ...UPBD) is a technology and data-driven leader in accessible and... ...improvements across digital and service touchpoints. Insight Activation... ..., personalization, brand voice, and value prop SKILLS AND...Work at office
- ...Customer Success to lead a remote Tier 1 team across multiple channels, improving triage, escalation handling, and self-service adoption through AI-driven solutions. The role emphasizes strategic metrics, SLA/KPI governance, and cross-functional collaboration with...Remote job
- SRS Distribution - McKinney is seeking a Director, CRM Product & Customer Intelligence to own the vision and roadmap for our Salesforce-driven customer platforms, aligning with sales, service, marketing, and operations to deliver measurable business outcomes. You will...Work at office
- ...experiences. As a PCI DSS Level 1 Service Provider, our products and... ...digital and conversational AI capabilities help enterprises protect... ...), Customer Experience (CX) Software, or Enterprise Cybersecurity... ...: Highly organized, results-driven, and thrives when operating...
Eckoh
Plano, TX1 day ago $31.44 - $49.12 per hour
...Mobile Operations We are looking for a self-driven, highly organized Senior Software... ...complex field issues across connected systems. AI-enabled engineering is central to this... ...Design, develop, and maintain scripts, tools, services, and utilities that eliminate repetitive...Contract work- ...Our client, a professional services organization, is seeking a Paralegal, Legal Operations... ...strong legal operations experience, a data-driven and tech-enabled mindset, and the ability... ...advancing the team’s use of technology, AI-enabled tools, vendor partnerships, and performance...Shift work3 days per week
TruLegal (formerly TRU Staffing)
Plano, TX4 days ago - ...Account Executive, Financial Services *Role can be REMOTE, but we... ...talent firm specializing in data, AI, and digital transformation.... ...is a strategic, relationship-driven role for someone who knows how... ...business. Act as a credible voice on industry trends, buyer priorities...Remote work
Curate Partners
Plano, TX2 days ago - ...Prospect and close new client relationships (direct + agency-driven) Partner with Account Managers to build long-term, mutually beneficial... ...️ Shape sales process and product feedback as a trusted voice on the team What you bring: ✅ 4-7 years in digital media,...Contract workRemote work
Hire Talent
Plano, TX1 day ago $15 per hour
...clinics — helping every patient feel seen, supported, and valued on their path to better health. We’re looking for relationship-driven, service-minded individuals who thrive on building trust, listening with empathy, and guiding patients toward care plans that truly...Full timeWork experience placementWork at officeFlexible hoursThe Joint Chiropractic
Plano, TX21 days ago- ...potential in shaping the industry. As a Director of Security Engineering at JPMorganChase... ...partners across the organization to scale the services, reach and impact. Job... ...-first adoption of enterprise-authorized AI capabilities within the work environment...
JP Morgan Chase
Plano, TX3 days ago - ...your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We... ...under Allied Universal® Enhanced Protection Services is hiring a Director of Operations, Special Services. The Director of Special Services...Contract workTemporary workFor subcontractorWork at officeLocal areaShift work
Allied Universal® Enhanced Protection Services
Richardson, TX17 days ago - ...Stream: Operations (OPS) Role: Director 1 (DR1) Job Title: Director,... ...data center infrastructure for AI, cloud, and hybrid cloud and advances... ...technology solutions and services for the data center, serving... ...networking solutions enabling AI-driven growth.Built on a legacy of...Local areaWorldwideShift workNight shift
Celestica
Richardson, TX1 day ago - Advance your career with JPMorganChase’s Merchant Services Fraud organization, where innovation, disciplined execution, and operational... ...and decisions via transparent status/decision logs.Deliver data-driven insights that improve outcomes: Translate data and stakeholder...
JP Morgan Chase
Plano, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Voice Services & AI-Driven CX. Be the first to apply!
Related searches
- director of resident services Plano, TX
- commercial roofing service manager Plano, TX
- service manager Plano, TX
- emergency services manager Plano, TX
- director of career services Plano, TX
- loan servicing manager Plano, TX
- national service manager Plano, TX
- shared services manager Plano, TX
- staff services manager Plano, TX
- service advisor assistant service manager Plano, TX