Computer Operator II/ Tier II Help Desk Support

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

COMPUTER OPERATOR II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator II for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Computer Operator II, the work you’ll do at GDIT will be impactful to the mission of the Army's Network Enterprise Technology Command and its Information Management Communication Services program. You will play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues, assisting computer users and organizations, and providing technical help directly to computer users.
● Lead/Manage/Support by acting as the Tier II support point following escalation from the Army Enterprise Service Desk. Providing technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems. Troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity. Installing, configuring and maintaining desktops, laptops, tablets, printers, and related peripherals. Deliver hands-on support for hardware and software issues, including performance, access, and connectivity concerns.
● Collaborate with users by guiding them through troubleshooting steps and provide training on new hardware and software deployments. Work with the local team to escalate complex or unresolved issues to senior technicians and document standard support procedures.

● Drive success by strengthening Tier II response efficiency, standardizing troubleshooting workflows across classified and unclassified networks, ensuring consistent resolution quality, reducing downtime and enhancing user readiness.

WHAT YOU’LL NEED TO SUCCEED
Bring your Tier II expertise along with a drive for innovation to GDIT. The Computer Operator II must have:
● Education: Associates Degree or equivalent experience.
● Experience: At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
● Technical skills: DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND)
● Security clearance level: Secret or the ability to obtain and maintain a secret security clearance to perform the duties of this position.
● Role requirements: Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.

Industry Certifications 

Microsoft 365 Certified: Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. – Required within 60 days of start.

ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. – Required within 30 days of start.

Location: Customer Site

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required