Assistant Department Manager (Wood)

Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by providing exceptional customer service and product information. Minimum Eligibility Requirements High School Diploma or GED 1 year of customer service/sales experience, or an equivalent combination of education and experience Excellent verbal and written communication skills Ability to multi‑task and work in a fast‑paced environment Essential Functions Act and work in a manner consistent with the company’s core values Demonstrate thorough understanding and compliance with safe lifting practices and standard operating procedures Drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing) Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service Complete all product specialist certification courses Demonstrate a thorough understanding of merchandise and installation Ensure overall merchandising, pricing, and organization of the department Communicate standard operating procedure direction and changes to all associates in a timely manner Complete Industrial Truck (forklift) proficiency testing and certification Communicate inventory needs to management Direct and assist the processing of merchandise to the showroom floor Validate all product placement and pricing within the department Greet every customer in a helpful and courteous manner Assist customers with product questions and selections Process customers at check‑out using the point of sale (POS) system Process customer refunds and exchanges according to established guidelines Present ‘how‑to’ classes to customers Follow established cash, check, and charge card acceptance procedures Answer the telephone according to accepted guidelines Stock and tag merchandise displays as required Create price tags and merchandise signs Working Conditions While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Ability to exert 30–60 pounds of force occasionally and 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly. Requires standing, walking, reaching with arms and hands, climbing or balancing, and stooping, kneeling, crouching, or crawling. Frequent use of hands and fingers is required. Store Hours Monday – Friday 7:00AM – 8:00PM Saturday 8:00AM – 7:00PM Sunday 10:00AM – 6:00PM Pickup Hours Monday – Friday 7:00AM – 7:00PM Saturday 8:00AM – 7:00PM Sunday 10:00AM – 6:00PM Benefits & Rewards Bonus opportunities and career advancement at every level 401(k) with company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria) Paid vacation and sick time for eligible associates Paid holidays and a personal holiday Volunteer Time Off starting on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. #J-18808-Ljbffr Floor & Decor Holdings Inc.