Part-time Front Office Agent

Overview Part-time Front Office Agent at Starwood Hotels. The Front Office Agent serves as the first point of contact for guests, handling check-ins and check-outs, managing reservations, and providing information and assistance to ensure a positive guest experience. This position is also responsible for managing incoming and outgoing calls and maintaining effective communication within the hotel to ensure guests have a seamless experience. Responsibilities Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience. Address guest inquiries, requests, and complaints promptly and professionally to maintain high levels of guest satisfaction. Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of how busy it is. Manage payments, including cash, credit card transactions, and room charges. Complete items listed on shift checklists and maintain accurate records of guest information, room assignments, and billing. Follow proper cash handling procedures. Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations. Maintain familiarity with hotel management software and basic computer skills. Be knowledgeable of hotel fire, emergency, and safety procedures. Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals. Assist guests with requests such as room service orders, wake-up calls, and information inquiries, ensuring needs are met. Take accurate messages for guests or staff and ensure timely delivery. Screen calls to identify the nature of the inquiry and transfer to the correct department or person. Handle emergency calls calmly and efficiently, following hotel procedures to ensure safety. Maintain accurate logs of incoming/outgoing calls, messages, and guest complaints or requests. Provide guests with information about the hotel’s services, amenities, and local attractions. Communicate guest requests and information to relevant departments (e.g., housekeeping, maintenance, room service). Qualifications & Skills Previous hotel experience. Ability to satisfactorily communicate in English (speak, read, write). Ability to perform accurate mathematical calculations. Attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness. Computer knowledge in Windows environment and proficiency with the property management system. Ability to handle multiple calls and tasks simultaneously in a fast-paced environment. Excellent verbal communication skills with a clear and pleasant speaking voice. Ability to work varying schedules including early mornings, late nights, overnights, weekends, and holidays. About Us Our culture is caring and thoughtful, delivering good-natured and informed service. As part of our team, you can look forward to programs and perks that support our nature-focused mission, such as: Designed by Nature work environment. Health & Wellness: Competitive Medical, Dental & Vision, and EAP program. Retirement Planning. Paid Personal Days. Career Advancement: opportunities for growth around the globe. Star University: professional development and courses/certifications through our online platform. Team Member Recognition program. As a mission-driven company, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. The pay range is $25.00 - $27.00. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. If you require any special accommodations, please visit People Operations. Details : Location – San Francisco Bay Area; Seniority level – Entry level; Employment type – Part-time; Job function – Management and Manufacturing; Industry – Hospitality. #J-18808-Ljbffr Starwood Hotels