Logistics Agent 2nd Shift 3:30pm-11:30pm

Job Description

Job Description

Logistics Agent – 2nd Shift and 3rd shift

Job Description

The Logistics Agent plays a key role in ensuring critical freight moves efficiently from point A to point B for manufacturing and automotive customers across the country. Working in a fast-paced operations center, this position serves as the primary point of contact for customers, identifying the fastest and most cost-effective shipping solutions, coordinating with carriers, and managing the shipment lifecycle from initial request through on-time delivery. This role offers a strong long-term career path and an excellent opportunity to gain experience and build a future in the logistics and supply chain industry.

Responsibilities

• Serve as the main point of contact for customers who need to ship freight, primarily vital parts for manufacturing and automotive plants.
• Discuss shipping needs with customers over the phone and gather all necessary details about the freight, including quantity, size, and timing requirements.
• Determine the most efficient and cost-effective shipping solution, such as the number of pallets or trucks required, based on the customer’s needs.
• Quickly identify and secure appropriate carriers and available trucks in the required locations to meet customer timelines.
• Coordinate with carriers to ensure freight is picked up on time and delivered to the destination as scheduled.
• Track and trace shipments throughout the entire journey, monitoring status and proactively addressing any delays or issues.
• Provide ongoing customer service and updates, so customers do not need to interact directly with drivers or trucking companies.
• Handle logistics coordination across different operations teams, including delivery assurance and other logistics service areas, ensuring seamless handoffs within the process.
• Apply strong problem-solving and critical thinking skills to resolve unexpected issues and develop creative, “outside the box” solutions as challenges arise.
• Use a business-oriented mindset to balance speed, cost, and service quality when making logistics decisions.
• Maintain accurate and detailed records of customer orders, shipment details, and carrier information through data entry and documentation.
• Communicate clearly and professionally with customers and carriers in a high-volume, phone-based environment.
• Work with a strong sense of urgency to meet tight timelines and support fast-paced logistics operations.
• Pay close attention to details to avoid errors that could impact delivery times or customer satisfaction.
• Collaborate with colleagues within the operations center to support overall logistics performance and customer service goals.
• Participate in training to learn logistics strategies, systems, and best practices, and apply this knowledge in daily work.

Essential Skills

• At least 2 years of customer service experience, ideally in logistics, supply chain, service delivery, or a high-volume contact center environment.
• Experience working in a call center or similar phone-based customer service setting.
• Strong customer service skills with the ability to manage multiple customer interactions in a fast-paced environment.
• Clear and professional verbal communication skills for frequent phone-based interactions with customers and carriers.
• Proficiency with MS Office applications.
• Accurate data entry skills with attention to detail.
• Ability to type at least 30 words per minute.
• Demonstrated ability to move with a strong sense of urgency and meet time-sensitive deadlines.
• Solid problem-solving and critical thinking abilities, including the capacity to think creatively and “outside the box.”
• Business-oriented mindset with the ability to weigh cost, speed, and service considerations when making decisions.
• Strong attention to detail, recognizing that small details are critical in logistics operations.
• Ability to work the 2nd shift schedule consistently (3:30 p.m. – 11:30 p.m., Tuesday through Saturday).
• Interest in logistics, supply chain, and customer service, with a desire to build a long-term career in the field.

Additional Skills & Qualifications

• sales, negotiations, or customer retention, particularly in a phone-based environment.
• Experience in logistics, supply chain, operations, or third-party logistics (3PL) is highly beneficial.
• Comfort working in a high-volume contact center where all orders and customer interactions are handled over the phone.
• Ability to learn logistics strategies and processes quickly through on-the-job training.
• Motivation to develop a long-term career in the logistics and transportation industry.

Work Environment

This role is based in a fast-paced operations center located at an airport, supporting third-party logistics services for manufacturing and automotive customers. The work environment resembles a dark, call center-style setting where team members sit in cubicles and handle all customer and carrier interactions by phone.

Job Type & Location

This is a Contract to Hire position based out of Belleville, MI.

Pay and Benefits

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Belleville,MI.

Application Deadline

This position is anticipated to close on Jul 2, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.