Veterinary Patient Care Manager

Under the direction of the Hospital Administrator the Patient Care Manager oversees Patient Care staff across the General Practice Critical Care and ICU departments. This position is responsible for clinical staffing workflow team performance and the efficient delivery of high-quality patient care. The Patient Care Manager supports and maximizes the veterinary medical teams productivity while promoting teamwork accountability and effective communication with staff clients and referring veterinarians.

 Essential Functions

• Supervise and support patient care staff across day shift operations.
• Develop and adjust staffing schedules to meet hospital needs patient volume and caseload demands.
• Provide coaching mentorship training and ongoing support to LVTs and VAs.
• Conduct performance evaluations monitor staff development and address personnel matters as needed.
• Ensure consistent adherence to patient care standards hospital policies and clinical protocols.
• Conduct disciplinary discussions or processes as needed in accordance with the hospital policies and procedures.
• Promote effective communication collaboration and problem-solving across departments.
• Assist in the resolution of client concerns and service recovery in collaboration with hospital leadership and Client Services.
• Participate in the interviewing hiring and onboarding of Patient Care staff.
• Review and approve timecards manage time-off requests and ensure appropriate staffing coverage.
• Lead and participate in departmental meetings to communicate operational updates patient care priorities and staff needs.
• Provide hands-on clinical support during periods of high patient volume or staffing needs including LVT-level duties and procedures.
• Maintain clear timely and professional communication with staff hospital leadership veterinarians and referring practices.
• Monitor departmental workflow and identify opportunities to improve efficiency productivity and quality of patient care.
• Perform additional duties and responsibilities as assigned by the Hospital Administrator.

Qualifications :

Education and Experience

• Licensed Veterinary Technician in New York State ( Required )
• Minimum of 2 years in a veterinary management or supervisory role ( Required )
• Previous experience in a fast-paced multi-department veterinary hospital preferred.
• Demonstrates ability to lead coach mentor and develop clinical support teams.
• Experience with EzyVet SmartFlow or other veterinary management software.

Knowledge Skills and Abilities

• Exceptional leadership and team-building skills
• Strong verbal written and interpersonal communication skills.
• Ability to effectively multitask prioritize delegate and manage competing demands in a fast-paced environment
• Strong critical thinking decision-making and problem-solving skills
• Highly organized detail-oriented and adaptable to changing priorities
• Compassionate and empathetic approach to patient care and team leadership.
• Ability to handle challenging situations employee concerns and sensitive conversations with professionalism and discretion.
• Proficiency in Microsoft Office Suite including Word Excel and Outlook.
• Proficiency with veterinary practice management and workflow systems.

Additional Information :

Pay Range: $35 - $38/hr. depending on level of experience

We offer our staff:

• Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit Work :

No

Employment Type :

Full-time