Tech Support Supervisor

Abacus Solutions Group is currently sourcing for a Tech Support Supervisor for a warehouse in the Fort Worth TX area. This is a temporary to permanent position Responsibilities Systems and platform administration Administer the SALT server. Support DTS and B2C order processing in SALT. Monitor server health and memory capacity. Resolve items in error folders. Run scheduled and ad‑hoc operational reports. Equipment and automation Maintain cleaning logs for printers and bots. Operate and perform minor repairs on the autobagger. Create and maintain ZPL label formats. Keep a current list of all arrays and totes on site. End‑user support and training Respond to calls, pages, and emails about computer issues. Explain technical issues in non‑technical terms. Submit and track support tickets. Train team members on computer hardware and software. Gather, analyze, and process information to identify and resolve issues. Asset and data management Maintain inventory of computer equipment, including monitors, keyboards, and printers. Search back‑end systems for order information. Qualifications 4+ years of technology experience within a warehouse setting. Ability to lift and carry up to 50 pounds regularly. Standing, walking, bending, and twisting for extended periods. Capacity to work in a fast‑paced environment with varying temperatures. Ability to handle repetitive tasks while maintaining attention to detail. Self‑directed with a high sense of urgency; resourceful and adaptable. Strong attention to detail. Analytical and problem‑solving skills. Ability to lead a team in stressful situations. Excellent communication and presentation skills. Basic to intermediate computer skills. Compensation: $28.50 per hour plus eligible for OT. #J-18808-Ljbffr Abacus Solutions Group