Adjudication Officer

Adjudication Officer

UC Riverside's Transportation & Parking Services is recruiting for an Adjudication Officer position. The full salary range for the Adjudication Officer is $57,700 - $99,300 annually. However, the expected pay scale for this position is up to $78,500 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Under general supervision, the Adjudication Officer supports Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty, staff, visitors, vendors, departments, and members of the public.

The position is responsible for processing and researching parking citations, adjudicating first-level appeals, supporting second- and third-level appeal processes, maintaining accurate citation records, coordinating DMV and other external entity processes related to unpaid violations, and preparing citation, appeal, payment, and financial reports. The incumbent ensures citation information is accurately recorded in department systems, researches customer and vehicle information using University and external databases, verifies citation payments and balances due, identifies payment or record discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related financial reporting.

The Adjudication Officer also provides customer service and policy guidance regarding parking citations, permits, permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures. The incumbent performs permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction, student account, and departmental permit-related transactions. The role provides limited support for alternative transportation programs and assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts.

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training. - Required

Experience Requirements

2 - 4 years of related experience. - Required

License Requirements

Valid driver's license - Required

Certification Requirements

Hearing Examiner Training for parking citation administrative hearings. - Preferred

Special Conditions

Must pass a background check. - Required

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. - Required

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. - Required

Overtime may be required. - Required

Shift work or work outside standard Monday through Friday, 8:00 a.m. to 5:00 p.m. hours may be required. - Required

Travel may be required. - Required

Travel outside normal business hours may be required. - Required

Must maintain a calm, professional attitude while working under multiple demands, time constraints, and high-volume customer service conditions. - Required

May be required to participate in campus or community outreach events, indoors or outdoors, during varying environmental conditions and weather. - Required

Minimum Requirements

Working knowledge of parking operations; policies and procedures.

Demonstrated communication skills to build alliances and partnerships.

Working knowledge of administration and analysis of operating and capital budget.

Working knowledge of applicable laws, regulations, codes and ordinances related to parking management.

Proficient in operation of web-based parking related systems and office software.

Proficient in determining parking facility requirements and maintenance programs.

Demonstrated ability to confront and clarify issues.

Strong organizational and time management skills.

Preferred Qualifications

Strong organizational and time management skills to coordinate multiple complex duties, meet deadlines, and maintain accuracy during periods of high volume, frequent interruptions, and changing priorities.

Excellent written and verbal communication skills to explain policies, decisions, procedures, and options clearly and professionally to diverse audiences.

Ability to communicate patiently and courteously with customers, including individuals who may be difficult, upset, or dissatisfied.

Demonstrated ability to confront and clarify issues, manage conflict professionally, and resolve customer concerns within established policies and procedures.

Effective analytical and problem-solving skills, including the ability to identify issues requiring special handling, research relevant information, evaluate options, and recommend solutions.

Strong basic math skills and attention to detail for payment review, transaction reconciliation, citation reporting, refund processing, and financial records.

Ability to establish and maintain cooperative working relationships with management, coworkers, campus departments, external agencies, vendors, and members of the public.

Ability to prepare professional correspondence, reports, summaries, and documentation.

Ability to work independently within established guidelines and refer unusual, complex, sensitive, or precedent-setting matters to a supervisor or manager.

Ability to support presentations, outreach events, and informational activities for Transportation Services programs.

Ability to operate or learn to operate University vehicles, two-way radios, standard office equipment, parking systems, and related tools.