Business Analyst

Business AnalystVarmoda is seeking an experienced Business Analyst to support Infrastructure Services initiatives across Networking, Server Operations, Workstation Services, Microsoft 365, VoIP Telecommunications, and Service Center teams. The successful candidate will serve as a key liaison between business stakeholders and technical teams, gathering requirements, analyzing business processes, designing solutions, and ensuring successful implementation of technology initiatives. This role requires a self-starter who takes ownership of project assignments and delivers high-quality solutions that enhance business operations and customer experience.Key ResponsibilitiesElicit, analyze, document, and validate business requirements through stakeholder interviews, workshops, and process analysis.Analyze existing business processes, systems, and workflows to identify opportunities for improvement and technology solutions.Develop detailed business and technical requirements, functional specifications, and project documentation.Support Infrastructure Services projects across networking, servers, workstations, Microsoft 365, telecommunications, and service management environments.Conduct data analysis and translate business needs into actionable technology solutions.Design, document, test, and implement technology solutions that align with business objectives.Create and maintain business procedures, process documentation, and operational support materials.Develop Request for Proposals (RFPs), Statements of Work (SOWs), and Contract Scope of Deliverables documentation.Provide end-user training, knowledge transfer, and ongoing support for implemented solutions.Collaborate with technical teams, business stakeholders, vendors, and project managers to ensure successful project delivery.Identify issues, obstacles, risks, and opportunities while recommending effective solutions.Manage multiple assignments and priorities across concurrent projects and initiatives.Ensure deliverables are completed according to approved specifications, timelines, and quality standards.Champion a customer-focused approach to service delivery and business process improvement.Required Qualifications5+ years of professional experience as a Business Analyst supporting enterprise technology projects.Experience working on Infrastructure Services projects involving: Networking, Server Technologies, Workstation Services, Microsoft 365, VoIP Telecommunications, Service Center Operations.Strong proficiency with Microsoft 365 Productivity Suite.Experience gathering, documenting, and validating business and technical requirements.Experience performing business process analysis and solution design.Strong data analysis and problem-solving skills.Experience writing technical documentation, business procedures, and operational processes.Experience supporting software testing, implementation, and user adoption activities.Ability to successfully manage multiple projects and competing priorities.Excellent written, verbal, and interpersonal communication skills.Demonstrated ability to identify issues, risks, obstacles, and opportunities while implementing effective solutions.Strong commitment to delivering exceptional customer service and stakeholder support.Ability to work independently with minimal supervision and take ownership of assigned initiatives.Preferred QualificationsExperience supporting local government, county government, or public-sector IT environments.Experience developing and managing Request for Proposals (RFPs).Experience writing Statements of Work (SOWs) and Contract Scope of Deliverables documents.Knowledge of enterprise infrastructure technologies and IT service management processes.Experience providing training, mentoring, and end-user support.Experience working across multiple technology domains within large organizations.Certifications & ClearancePreferred CertificationsCertified Business Analysis Professional (CBAP)PMI Professional in Business Analysis (PMI-PBA)ITIL Foundation CertificationMicrosoft 365 Fundamentals (MS-900)Relevant Business Analysis or Project Management certificationsClearanceNo security clearance requirement is specified.Candidate must be able to successfully complete Oakland County background check requirements.How to ApplyInterested candidates may apply directly through this posting or the Varmoda Candidate Portal. Qualified applicants will be contacted directly by a member of the Varmoda recruiting team.Submission RequirementsCandidates must provide:Full NameAvailable Start DateBackground Check EligibilityUpdated ResumeApplication Deadline: August 28, 2026Important Note: This is a hybrid position requiring a minimum of two onsite workdays per week. Remote work must be performed from an appropriate home office during standard Oakland County business hours.About VarmodaVarmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture — Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) — puts data at the common thread of every solution we build for federal agencies and the citizens they serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer.Why VarmodaGrowth opportunity within a fast-scaling federal IT firmDirect impact on citizen-facing federal programsCompetitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others — customize per role/locationVeteran-friendly (V3) workplace cultureEqual Employment OpportunityVarmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.