Business Support Representative II

Business Support Representative II

At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.

Job Responsibilities and Duties

1. Sets up new customers in compliance with established policies and procedures.
2. Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
3. Provides support of questions and situations to customers.
4. Assists Business Support Supervisor with related projects as requested.
5. Regular and reliable attendance.
6. Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

Education and Experience

• High school graduate or equivalent.

Physical Requirements

Seeing: 75-100%

Must be able to read computer screens and reports

Hearing: 75-100%

Must be able to communicate with customers

Standing/Walking: 50-74%

Climbing/Stooping/Kneeling: 25-49%

Lifting/Pulling/Pushing: 25-49%

Fingering/Grasping/Feeling: 75-100%

Must be able to operate a computer

Physical Dimensions: Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

More Details

Monday - Friday 9 am-6 pm

About Pinnacle Bank/Bank of Colorado

We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

• 8 paid holidays*
• 17 PTO days each year for the first five years of employment.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90-day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full-time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $50,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance

* Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io or by phone at View phone number on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.