Customer Operations and Order Management Specialist (Manufacturing)

Job Description

Job Description

Step into a customer-obsessed role that keeps production moving

This temp-to-hire position champions the experience of our B2B customers—owning order accuracy, quote coordination, and cross-functional communication so every shipment lands on time and as promised.

• Start of day: Review incoming purchase orders for accuracy, confirm pricing/terms, and initiate precise ERP order entry.
• Mid-morning: Field questions from assigned accounts and collaborate with Quality, Engineering, and Manufacturing to clarify specifications and timelines.
• Late morning: Build and deliver quotes and proposals; keep the CRM spotless with up-to-date activities, notes, and opportunity data.
• Afternoon: Monitor scorecards and customer portals, escalate expediting needs, and adjust production priorities to protect on-time delivery.
• End of day: Analyze account activity and performance trends, update sales forecasts, and prepare insights for the SVP of Sales, Marketing, and the Customer Experience Manager.

• Promote Alinabal’s capabilities to new and existing assigned accounts while nurturing strong relationships with category buyers.
• Serve as the primary liaison among customers, Quality, Engineering, and Manufacturing on your account list.
• Generate quotations, coordinate order entry, and clearly communicate requirements to internal teams.
• Proactively expedite orders to meet customer deadlines and maintain positive scorecard performance.
• Manage customer service and account maintenance, including scorecard and portal oversight.
• Coordinate customer quote activity across the organization and maintain the CRM database.
• Prepare and present quotations/proposals independently or with field sales.
• Track activity, evaluate account health, and produce sales forecasts.
• Work with the SVP of Sales, Marketing, and the Customer Experience Manager to analyze data for efficient prospecting and sales execution.
• Maintain accurate customer data across ERP and CRM systems, meeting all data governance requirements.
• Occasional travel to customer sites may be required (+/-10%), with minimal inter-facility travel as needed.

• Innate curiosity; competitive, collaborative, and coachable mindset.
• Understanding of technical/mechanical product concepts and engineered solutions (manufacturing background preferred).
• Comfort with pricing strategy and negotiation.
• Proficiency with MS Office, CRM platforms, and Microsoft Teams; ERP experience.
• Clear, confident communicator in writing, virtually, and in person.
• Strong organization to juggle multiple priorities and pivot quickly.
• Creative problem solver who can think on your feet.

Experience/Education: Proven success in a customer service–focused role; 5+ years of customer service experience with a BS/BA in a related field preferred.

• Employment type: Temporary to Permanent
• Work environment: Manufacturing floor exposure to industrial equipment, noise, and varying temperatures.
• Schedule: Full-time, Monday–Friday; overtime as needed.
• Travel: Minimal inter-facility travel; occasional customer travel (+/-10%).
• Technologies: ERP software and CRM systems.

**ADA Compliance:

** Alinabal is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Employees who require accommodations or have work restrictions will be supported through an interactive process to ensure safe and effective performance of essential job functions

• Alinabal is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities listed reflect typical work and may evolve as business needs change. Role scope and duties may be adjusted accordingly.