Municipal Client Relationship Manager- Water- Orange/San Diego County at GHD in San Diego, California

Client Service Manager (CSM)-Water

Help us build the future and we'll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we'll provide you unlimited space to grow. You'll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes. Who are we looking for? GHD's municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Service Managers (CSM)-Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams - bringing external voices, priorities, and opportunities into the organization. At GHD, our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment. As a Client Service Manager for Water Clients in Orange & San Diego County, and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:

• Client Relationship Development
• Strategic Account Management
• Business Development
• Advocacy and Representation

Key Performance Indicators include the client portfolio, opportunity pipeline, and bookings targets. Additional responsibilities include customer relationship management, personal capability building, key account management, customer relationship development/prospecting, customer needs clarification, sales opportunities creation, promoting customer focus, and customer relationship management/account management.

Education: Bachelor's or Master's Degree in Engineering, Environmental Science, or similar.

Qualifications: Professional Engineer license preferred, minimum 10 years of experience in client service management or client relationship management preferably with municipal or public sector clients, excellent communication, negotiation, and interpersonal skills, ability to lead cross-functional teams and influence at senior levels, proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite, strategic thinker with a client-centric mindset, strong understanding of municipal operations, governance, and procurement, ability to navigate complex stakeholder environments and build consensus, experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders, proven ability to develop and execute market strategies.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Salary Range: $230,000-$280,000 based on experience and location.

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