Front Desk Supervisor

City, State: Ocean City, Maryland Pay Range: 22-25 per hour The purpose of the Front Desk Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff and ensuring that guests are serviced in a professional and competent manner. Essential Duties and Responsibilities Work with Guest Services Manager to train and monitor front office staff. Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching, and problem resolution. Communicate with the Engineering Department regarding maintenance requests from guests. Communicate with the Housekeeping Department regarding guest rooms and requests. Maintain complete working knowledge of the software system, including all daily transactions and less frequent functions. Assist with reservations, check‑ins, and check‑outs of guests. Post all charges correctly. Handle checks and credit card payments for hotel charges. Know all room rates. Handle special requests, group blocking, and unusual circumstances under the direction of the Guest Service Manager. Maintain regular attendance and observe prescribed work, break, and meal periods in compliance with standards. Maintain high standards of personal appearance and grooming, complying with the dress code. Perform any other duties as requested by the supervisor. Desired Competencies, Work Skills, and Knowledge High quality of work: accuracy, thoroughness, and self‑monitoring for quality. Acceptable productivity standards: produce adequate volume of work efficiently in a specific time frame. Excellent customer service skills: respond to requests, provide high‑quality service, and solicit feedback. Initiative: ask for and offer help when needed, include appropriate people in decision‑making. Accountability: take responsibility for actions, perform work with little or no supervision, and reliably complete tasks. Education and Experience Requirements Bachelor’s degree (B.A.) from a four‑year college or university; or 1–2 years of related experience and/or training; or an equivalent combination of education and experience. Qualifications Flexibility to work nights and weekends. Fluent reading and writing in English. Ability to read and understand simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, and Excel. Supervisor Responsibilities The position supervisions front desk staff in conjunction with the Guest Service Manager. Work Environment Indoor work environment with minimal to moderate noise levels consistent with a hotel setting. Physical Demands Stand > 2/3 of the time, walk > 2/3 of the time, sit Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements. #J-18808-Ljbffr