Reliability & Observability Analyst II

Job Type: Full-Time | Location: Dallas / Fort Worth, TX | Department: Operations | Reporting to: Data Center Manager | Work Location Type: #onsite IREN is a leading next-generation data center business powered by 100% renewable energy. We build, own and operate high‑performance computing data centers, focusing on sustainability and positive community impact. Job Description We are seeking an IOC Reliability & Observability Analyst II to support our 24/7 HPC Data Center Operations. The role performs advanced incident triage, enhances alert quality and routing, and maintains operational telemetry and reporting. It partners with engineering and operations teams to identify detection gaps, tune monitoring dashboards, and implement small automations to reduce operational toil. Job Requirements 3–5 years of experience in IOC/NOC/SRE‑adjacent operations, reliability engineering, observability, or production support within 24/7 production environments. Bachelor’s degree in Computer Science, Data Science, IT, or equivalent hands‑on professional experience. Demonstrated ability to apply reliability engineering principles (incident lifecycle, MTTD/MTTR, operational risk). Strong working knowledge of Linux systems, basic networking, and infrastructure dependencies across compute, network, and facility domains. Practical experience supporting GPU‑based compute environments or high‑density clusters, including analysis of GPU health, performance degradation, and failure patterns. Proven experience owning and improving alert quality, reducing false positives, missed detections, poor routing, and alert fatigue. Hands‑on experience maintaining service health dashboards and operational reliability metrics, including SLI/SLO reporting where defined. Ability to correlate logs, metrics, and alerts across distributed systems (GPU, network, facility telemetry) to accelerate triage. Experience working with AIOps‑enabled outputs (anomaly detection, event correlation, automated enrichment) and validating accuracy. Ability to write or modify small automation artifacts (scripts, templates, configuration‑driven workflows). Experience ensuring operational data integrity across ticketing systems, incident records, and dashboards. Strong communication skills and ability to work cross‑functionally with IOC leadership, engineering, and operations teams, including mentoring. Strong working experience with IOC/NOC tooling: ITSM/ticketing systems (ServiceNow, Jira) and monitoring platforms (Splunk, Datadog). Experience producing operational reports, incident summaries, and shift handoff documentation for IOC leadership and stakeholders. Familiarity with RCA workflows and ensuring incident records, timelines, and artifacts are complete and accurate. Other Important Requirements This role operates in a 24×7 IOC/NOC environment and works 12‑hour rotating shifts on a 4‑days‑on / 3‑days‑off schedule, alternating with a 3‑days‑on / 4‑days‑off schedule. Pre‑employment screening, including background check and substance testing, may be required according to company policies. Job Responsibilities Perform advanced Level 2 incident analysis to review data, system behavior, and operational signals across GPU clusters, networks, and facilities for recurring issues. Maintain IOC service health dashboards and operational metrics that reflect alert effectiveness, incident response performance (MTTD/MTTR), and customer impact. Identify alerting and monitoring gaps, under‑monitored systems, and noisy or ineffective alerts; perform day‑to‑day tuning of thresholds, routing, suppression, and enrichment. Own operational alert quality outcomes by ensuring sustained reductions in false positives, missed detections, poor routing, and alert fatigue. Analyze GPU health and performance signals during incidents to support faster triage and reduce customer impact. Validate and oversee automated detection and correlation outputs to ensure alerts, anomalies, and insights are accurate and actionable. Implement and maintain IOC‑level automation (alert routing rules, enrichment fields, ticket templates, runbook scripts). Ensure ITSM incident and ticket records meet IOC quality standards, supporting RCA workflows. Provide peer coaching and onboarding support to Analyst I team members on triage patterns, alert interpretation, dashboard usage, and runbooks. Support IOC shift operations through detailed incident handoffs, queue hygiene, and coordination with on‑call engineering and facilities teams during escalations. Job Benefits IREN offers a comprehensive, market‑competitive total rewards package that supports well‑being, career advancement, and financial wealth. Key components include: Competitive compensation and overtime pay for non‑exempt workers. 100% company‑paid health insurance premiums for employees and 75% for dependents; disability, life, and voluntary coverage options. 401(k) retirement plan with company match; paid professional development services. Paid Time Off (PTO) and paid holidays. Access to employee assistance program and wellness resources. Opportunities for professional certifications and continuing education. IREN values diverse perspectives and believes skills can be developed. Whether you meet all criteria or not, we encourage you to apply. IE US Operations Inc., the employing entity and proud member of the IREN group, is an equal‑opportunity employer committed to creating an inclusive workplace. We evaluate qualified applicants and do not discriminate against protected characteristics under applicable legislation. We participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. (E‑Verify Participation Notice). By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available at #J-18808-Ljbffr IREN