Flagship Retail Store Event Staff- Freeport, Me

Events Team Guide

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

A once in a lifetime opportunity to be part of our New Flagship Store Grand Reopening and launch your ultimate career adventure!

As a temporary, part-time Events Team Guide, you'll be the heartbeat of our campus, delivering world-class service with a smile. You'll be the face of the L.L.Bean brand, engaging customers, executing large and small scale events, and fostering a spirit of teamwork. Your role will be ever-changing and exciting, indoors and outside, adapting to the needs of the day while showcasing our event activities and your service expertise. Get ready to make every customer feel like a part of our outdoor-loving family!

Discover a team culture that values:

• Work hard, play hard, live well: Balance your career with outdoor adventures.
• Strong core values: Family ownership, rich history, and a commitment to sustainability.
• Supportive environment: Enjoy a positive, inclusive work atmosphere where teamwork and personal growth are encouraged.

Join our team and enjoy amazing benefits!

• Flexible schedules: Available minimum 12 hr/wk; available minimum 6 hr shifts; available Saturday or Sunday
• Competitive pay: Dayside/Evening starting $16/hr; Overnight $19/hr; Premium pay extra $1 between 6pm-6am
• Fun perks & Generous discount: Take advantage of exciting benefits and save on products you love, get great deals at our Employee Store, use our full Fitness Center, and take some Outdoor Discovery Courses for Free.
• Paid training: Get paid while you learn and grow in your role.

Key responsibilities:

• Engage customers: Approach and assist multiple customers, providing personal and genuine service interactions.
• Drive sales: Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service.
• Build relationships: Establish connections with customers, share expertise, and demonstrate a passion for learning and sharing product knowledge.
• Advocate for customers: Listen actively to understand customer needs and solve problems efficiently at the first point of contact.
• Leverage technology: Use Point Of Sale, and mobile devices to provide seamless, fast omni-channel service.
• Promote initiatives: Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery Program and the L.L.Bean Mastercard program.
• Maintain standards: Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes.
• Collaborate: Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs.
• Health and safety: Contribute to a safe and healthy workplace by following all safety policies and procedures.

Physical demands:

• Required to stand, walk during shift; talk or hear, both in person and by headset; Occasionally ascend or descend ladders, stairs, ramps
• Repetitive motions that may include the wrists, hands and/or fingers; occasionally required to stoop, kneel, bend, crouch and lift up to 20 pounds may
• Occasionally move and lift objects up to 40 pounds (utilizing a team lift as needed)

Skills and qualifications:

• Passion for providing world-class customer service.
• Friendly and outgoing communication style.
• Proficiency with computer systems and the ability to learn new technologies.
• Adaptability and openness to change.
• Availability to work varied hours, including nights, weekends, and holidays.
• Genuine passion for the outdoors and participation in outdoor activities.

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $16.10. Individual compensation may vary based on factors such as a candidate's experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.