Director of Food & Beverage | Hotel Indigo Austin | Holiday Inn Express Downtown Austin

Job Description

Job Description

The Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University are seeking a dynamic, results-driven, and guest-focused Director of Food & Beverage. The Director of Food & Beverage is responsible for overseeing all food and beverage operations, including restaurant and bar operations, banquet execution, and catered events, ensuring exceptional guest experiences, operational excellence, and financial performance across the properties. This role provides leadership and oversight of banquet operations, ensuring seamless event execution, effective coordination between culinary, service, and sales teams, and the consistent delivery of exceptional service standards. This leadership position requires strong business acumen, a passion for hospitality, and the ability to inspire and develop high-performing teams while maintaining brand standards, driving revenue, managing costs, and fostering a culture of service excellence.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Located in the heart of downtown Austin and just a few minutes away from University of Texas, the Hotel Indigo/Holiday Inn Express and Suites Complex is looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at IHG brand properties worldwide

ESSENTIAL JOB FUNCTIONS :

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate to F&B Employees.
• Develop menus and food and beverage marketing strategies.
• Implement new menus and promotions, such as holiday and special event promotions.
• Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits
• Observe food and beverage outlet operations and take needed action to ensure standards of product presentation and service are being maintained. Taste test food and beverage products for consistency.
• Abide by all State, Federal and Corporate requirements pertaining to serving food and alcoholic beverages.
• Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets.
• Open and close shift in accordance with manager's checklist.
• Initiate guest interaction through seeking and soliciting feedback from guests.
• Train, maintain and enforce all Mayfair service standards using use records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Handle daily associate relations (e.g., scheduling, time adjustments).
• Maintain a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
• Be on the floor during entire meal period and ensure adequate coverage.
• Conduct taste panels and menu classes for restaurant.
• Ensure that only a quality product is being served.
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines.
• Ensure all side work is done on daily basis.
• Maintain proper associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Exercise station rotation to ensure stations are distributed fairly.
• Implement an effective training program for new and current associate
• Coordinate services from support departments, such as maintaining adequate stock of linen. 
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

QUALIFICATIONS :

• 3+ years of hotel experience required.
• Strong computer and systems literacy.
• Strong written and verbal communication skills
• Ability to travel if needed
• Ability to work nights, weekends and holidays as needed
• All other duties as assigned

  REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of food and beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry, i.e., OSHA, Liquor Commission, Department of Health and Sanitation regulations. Ability to access, understand and accurately input information using a moderately complex computer system. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Ability to move throughout the hotel property and continuously perform essential job functions. Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 150 lbs.