Technical Service Representative

Job Title

Salary: $23.00 to $25.00 Per Hour dependent on experience.

This position owns product traceability and spare parts inventory control within the Service Depot. Responsibilities include executing all APRISO and SAP transactions related to product receipt, movement, repair status, and shipment to ensure 100% system accuracy and regulatory compliance. The role also maintains spare parts inventory levels, initiates replenishment orders, performs cycle counts, and ensures alignment between physical inventory and system records to prevent operational disruption. This role also includes regular customer-facing responsibilities, requiring strong communication skills and a professional demeanor when interacting with internal and external stakeholders to support Service Depot operations and ensure a high level of customer service.

Please note: This position cannot provide employment-based immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States for any employer and must be able to maintain that authorization for the entire duration of employment without requiring employer sponsorship at any time, including in the instance when your current work authorization expires.

Responsibilities

1. Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability.
2. Generate and analyze system reports to monitor product status and workflow progression throughout the service process.
3. Execute SAP transactions to accurately move products through required service stages and out of the Service Depot in accordance with established procedures.
4. Prepare and distribute daily, weekly, and monthly SAP reports to support operational visibility and performance tracking.
5. Manage and maintain appropriate spare parts inventory levels to support Service Depot operations, including monitoring stock levels, initiating replenishment orders, and ensuring system and physical inventory alignment.
6. Coordinate and communicate with cross-functional departments to ensure alignment and effective information flow between the Service Depot and internal/external stakeholders.
7. Maintain and control LVP Refurbish and Loaner pool inventory, ensuring availability, accurate tracking, and proper system documentation.
8. Perform additional administrative duties and support special projects as assigned.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• The Company's primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.
• High School Diploma / GED
• Excellent written, typing and oral communication skills required.
• Must be proficient in Microsoft Suite: Word and Excel.
• ERP Experience Preferred but will train ideal candidate
• Customer-facing skills, requiring excellent communication ability and a professional demeanor.
• Well organized and detail oriented
• Must be able to work in fast-paced environment, multi-task and flexible in shift coverage as necessary.
• Works well in team environment
• Adapt to needs of the business and conditions as needed

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at-will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.