IT Infrastructure Support Specialist w/Poly

Overview

BigBear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure.

What you will do

• Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.

• Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.

• Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.

• Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI), attribute services, authorization services, and entitlement services.

• Document technical procedures and maintain configuration management.

• Use JIRA for ticket management and provide support via email, chat, and phone.

What you need to have

• Education & Experience:

• Bachelor’s degree in System Engineering, Computer Science, Information Systems, or a related field, plus 7 years of relevant experience.

• Clearance: TS/SCI with Polygraph (required).

• Technical Skills:

• Experience with Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), and Entitlements Management.

• Knowledge of LDAP directories, SQL, and RESTful services.

• Experience with ticket tracking systems (e.g., JIRA, Redmine, ServiceNow).

• Soft Skills:

• Strong analytical thinking skills and the ability to solve difficult problems independently.

What we'd like you to have

• Experience with UNIX systems is preferred.

About BigBear.ai

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.

BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.