Financial Aid Assistant

Financial Aid AssistantThe Financial Aid Assistant assists with the Financial Aid (FA) process by verifying and processing required documentation. The position serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff.Responsibilities include understanding, support, and carrying out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies; assisting and advising students and parents regarding financial aid application process, eligibility requirements, status of documents and other FA issues or concerns; verifying the accuracy of documents and the consistency of data from need analysis processor, federal tax returns, financial aid transcript verification documents, and student information; performing quality assurance review of all financial aid documents and audit reports to ensure integrity of data; accessing a variety of computer information systems and databases to retrieve, verify and enter data; assigning FA processing in accordance with state and federal regulations and institutional policies and procedures; maintaining approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with policies and procedures; maintaining and updating FA processing system and resolving issues with applications and documentation; monitoring and following-up on the status of all pending student loan documents; assisting with student orientation and other FA events; attending workshops, trainings, and department update meetings and serving on various college committees; and performing other duties as assigned.Required qualifications include a high school diploma (or equivalent) and one (1) to three (3) year experience in an office setting or business-related customer service position. Preferred qualifications include an associate degree from an accredited institution and one (1) year of experience in an office setting or business-related customer service position OR high school diploma/ equivalent and three (3) years of experience in an office setting or business-related customer service position. Experience in higher education, a student success-related field, or student financial aid is a plus.Proposed salary is $19.71 per hour. Required documents to attach include a cover letter and resume.Knowledge, skills, and abilities include knowledge and understanding of federal, state, and institutional policies and procedures related to student financial aid; knowledge of automated processing principles; knowledge of information verification principles and practices; knowledge of computers and job-related software programs; skill in the provision of customer services; skill in the analysis of problems and the development and implementation of solutions; skill in oral and written communication; ability to apply institutional rules and federal and state financial aid regulations, necessitating judgment, selection, and interpretation in their application; familiarity with program eligibility requirements; and proficiency in technology, including MS Office Suite, videoconferencing software (MS Teams), digital records management systems, and general data information systems.For more information or questions about a job posting, please contact Human Resources by email at View email address on click.appcast.io. For technical support, please contact the Shared Services Center at View phone number on click.appcast.io or View email address on click.appcast.io.