Sales Manager

Description Seattle, WA | Mercedes-Benz | Premier luxury brand | Hospitality | Sales Leadership Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Seattle, we represent one of the world's most iconic luxury brands in one of the most dynamic and affluent markets in the Pacific Northwest. Our sales team is built on hospitality, integrity, and a genuine commitment to the guest experience -- and our Sales Manager sets the tone for all of it. WHAT YOU'LL DO Lead, coach, and develop a high-performing sales team -- setting daily expectations, running effective desking sessions, and driving consistent production Manage the full sales process from first contact to delivery -- ensuring every guest interaction reflects Mercedes-Benz brand standards and Swickard's hospitality-first culture Desk deals with accuracy, urgency, and integrity -- structuring transactions that work for the guest and the business Monitor and manage key sales metrics -- units, gross per vehicle, closing ratio, lead response time, and CRM compliance Partner with the finance department to ensure smooth deal flow, clean handoffs, and a seamless guest experience through delivery Recruit, train, and retain top sales talent -- building a team with the skills, attitude, and hospitality mindset the brand demands Manage inventory in coordination with the GM -- monitoring turn, mix, and market positioning to maximize opportunity Respond to escalated guest concerns with composure and professionalism -- protecting the relationship and the store's reputation Collaborate with marketing, BDC, and service leadership to align the guest experience across every touchpoint WHAT WE'RE LOOKING FOR 3+ years of automotive sales management experience in a franchised dealership -- Mercedes-Benz or luxury brand experience strongly preferred Proven track record of hitting sales targets, developing consultants, and maintaining strong CSI performance Skilled at desking deals -- comfortable working numbers, negotiating, and closing with confidence and transparency A coach first -- you develop your team's skills and hold them accountable with consistency and care Strong CRM discipline and the ability to build a culture of follow-up, accountability, and process compliance on the floor Reynolds & Reynolds or CDK experience preferred Clear, direct communicator who earns the respect of the sales team and the trust of the guest A hospitality mindset -- you lead by example and understand that how we sell is just as important as how much we sell WHAT WE OFFER Income potential of $100,000 - $150,000+ annually Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Paid Mercedes-Benz manufacturer and leadership training Career growth -- strong sales managers at Swickard grow into GSM and GM roles across the organization Employee vehicle purchase and service discounts The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure WHY MERCEDES-BENZ OF SEATTLE Seattle is one of the most educated, affluent, and brand-conscious markets in the country -- the guest base here rewards managers who lead with professionalism and integrity Mercedes-Benz is one of the most recognized luxury brands in the world -- strong brand equity means consistent traffic and a guest who already respects what you sell Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry A store with real volume, strong infrastructure, and a leadership team committed to growing the people who deliver results Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve every guest A culture where great sales leadership is recognized, developed, and given a clear path to the next level The best sales managers don't just run a desk. They build a team, shape a culture, and raise the standard everyone else follows. Mercedes-Benz of Seattle is a store with the brand prestige, the market strength, and the organizational support to give the right leader a genuinely compelling place to grow. You'll have the autonomy to lead, the infrastructure to execute, and a leadership team that invests in the people who deliver. If you're a proven sales leader who's ready to make your mark at one of the most respected luxury brands in the Pacific Northwest -- this is your next move. Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr