Mitigation Lead Technician

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Mitigation Lead Technician Mesa, AZ

Help People Recover After Disaster. Lead a Team That Makes a Difference.

We don't just dry buildings—we restore homes, businesses, and peace of mind. We are looking for an experienced Mitigation Lead Technician who takes pride in quality workmanship, leads by example, and enjoys helping customers through difficult situations.

If you're looking for a company that values professionalism, teamwork, accountability, and opportunities for advancement, we'd like to meet you.

What You'll Do

As a Mitigation Lead Technician, you will oversee water, fire, mold, and other emergency restoration projects while leading a crew in the field. You will ensure projects are completed safely, efficiently, and according to company and insurance standards.

Responsibilities

• Lead mitigation crews on residential and commercial restoration projects.
• Retrieve work orders and ensure trucks are stocked with the proper equipment and materials.
• Perform water extraction, demolition, structural drying, and other mitigation services.
• Monitor drying equipment and complete daily moisture readings and documentation.
• Complete drying records, sketches, scopes, notes, and photographs using mobile software.
• Maintain quality control on every project and ensure company standards are met.
• Explain the restoration process and next steps to homeowners and commercial clients.
• Communicate professionally with insurance adjusters, property managers, and customers.
• Obtain customer approvals, signatures, and collect payments when required.
• Train and mentor technicians while promoting teamwork and accountability.
• Ensure all safety procedures and company policies are followed on every job.
• Communicate daily job progress and any customer concerns with office staff and management.
• Assist with emergency after-hours response as part of the on-call rotation.

What We're Looking For

The ideal candidate is dependable, organized, customer-focused, and capable of leading others in fast-paced emergency situations.

Qualifications

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Previous experience in water, fire, mold, or disaster restoration.
• Leadership or crew management experience preferred.
• Strong customer service and communication skills.
• Comfortable using tablets and mobile software for documentation.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Experience with Xactimate is a plus but not required.

Preferred Certifications

The following certifications are preferred but not required:

• IICRC WRT – Water Damage Restoration Technician
• IICRC ASD – Applied Structural Drying
• IICRC FSRT – Fire & Smoke Restoration Technician
• IICRC OCT – Odor Control Technician

Physical Requirements

This position requires the ability to:

• Frequently lift and move up to 70 pounds.
• Stand, walk, bend, squat, crawl, climb ladders, and work in confined spaces.
• Work in residential, commercial, and outdoor environments in varying weather conditions.
• Wear personal protective equipment, including respirators, when required.
• Respond to emergency situations during evenings, weekends, and holidays as needed.

We are a locally owned company with the resources and reputation of one of the most recognized restoration brands in the industry.

We offer:

• Competitive pay based on experience.
• Overtime opportunities.
• Paid training and professional development.
• Career advancement opportunities.
• Company vehicles for qualified positions.
• Health benefits.
• Paid vacation and holidays.
• Supportive team environment.
• Opportunity to earn additional certifications.

Join Our Team

If you enjoy solving problems, helping people during difficult times, and leading a team that takes pride in quality work, we'd love to hear from you.

Apply today and become part of a company committed to taking customers from Chaos to Calm through exceptional restoration services.

We are an Equal Opportunity Employer. Employment is at will. Job duties and responsibilities may change based on business needs. Reasonable accommodations will be made for qualified individuals with disabilities where required by law.