Director Labor Relations

Job Category : Non-Union Non-Contact Center Requisition Number : DIRLA008653 Posted : August 20, 2026 Full-Time Locations Showing 1 location 45 Glover Ave Norwalk, CT 06850, USA Description COMPANY OVERVIEW HomeServe USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work in the last four years. What do we do and what makes it so great? Well, we’re glad you asked! We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. POSITION SUMMARY The primary purpose of this role is to oversee the labor relations function within the Energy Services organization, which includes maintaining satisfactory labor-management relations through a variety of techniques such developing effective working relationships with represented employees as well as HSES management teams. This role will be the lead for collective bargaining negotiations for all HSES sites. This includes managing the full negotiations process, from preparing negotiation strategies with the HSES leadership and local management teams, being the chief spokesperson at the negotiating table and finalizing the negotiations with the development and full execution of a Memorandum of Agreement and ultimately developing a collective bargaining agreement with the newly negotiated terms. This role will also be responsible for administering and interpreting the HSES labor contracts for things such as grievances/arbitrations, and union and management practices. This includes formulating and recommending program goals and objectives in all areas of the labor relations function. POSITION RESPONSIBILITIES To perform this job successfully, must be able to: Perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Manage the day-to-day labor relations operations of the Energy Services division, including labor contract administration, disciplinary actions, grievances/arbitrations, policy development, reporting, and other related areas. Establish and implement short-range and long-range strategic labor relations goals; evaluate outcomes and recommend adjustments that align with key division strategies. Serve as Chief Negotiator in the negotiation of labor contracts. Collect survey data and develop proposals and strategies for collective bargaining sessions. Ensure the proper and effective administration of collective bargaining contracts on a depot and Energy Services-wide basis; provide guidance to administrators and management teams in the interpretation of labor agreements and develop and conduct in-service training as needed. Provide technical advice and guidance to administrators and management teams on grievance and conflict resolution. Prepare or propose position/response to grievance issues; interface with external and internal attorneys. Effectively present and argue management’s position in negotiations and arbitrations. Keep abreast of and analyze federal/state legislative and administrative decisions, laws, regulations, and policies to determine their impact on the labor relations functions; and make recommendations on how to implement new requirements. Write formalized agreements reached with bargaining units. Consult with exclusive bargaining representatives on contractual matters. POSITION COMPETENCIES To perform this job successfully, must be proficient in the following: Delivery of Results: strive to achieve results, set clear expectations and recognize and capitalize on opportunities. Adaptability: have the confidence to succeed even when faced with a challenge. Must be flexible in style and thinking and conduct their business in the utmost ethical manner. Customer Focus: build rapport easily, place the customer at the heart of the business, whether internal or external. Work in a manner that demonstrates strong ethics and integrity. Drive and Ambition: take action and convey self-confidence; strive to be the best they can be. Establish and maintain effective working relationships with all levels of management, employees, and union representatives. SKILLS & ABILITIES Education: Bachelor's or Master’s degree in labor relations preferred, or equivalent combination of education, and experience Experience: Minimum of 10 years of experience in Labor Relations Computer Skills: Competency in MS Windows, MS Word, and MS Outlook Proficient Excel knowledge to include (but is not limited to) Vlookup, Pivot Tables, and creating visual representations Other Requirements: 50% Travel Strong analytical, verbal and written communication and interpersonal skills Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks Strong work ethic and willingness to take ownership Ability to work independently Ad-hoc responsibilities as assigned PHYSICAL DEMANDS Minimum Physical Requirements: Sedentary Bending: Limited or minimal bending required. Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds. Carrying: Minimal carrying, if any, usually for light objects. Sitting: Mainly performed while sitting with occasional standing or walking. Crawling: Crawling is not applicable to sedentary jobs. Pushing/Pulling: Minimal pushing or pulling required, if any. Standing: Occasional standing for short periods may be required. Walking: Occasional walking for short distances may be required. The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. WORK ENVIRONMENT Office Employee: Work is performed primarily in the office. The noise level in the work environment is usually moderate to low in office settings. Starting Salary Range: $143,266.60 - $191,022.13 Annual Bonus Potential: 20% WHAT WE ARE LOOKING FOR At HomeServe USA Corp., we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth. This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. We are an equal opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr HomeServe PLC.