Patient Access Coordinator

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job):

Collaborates with Director of Patient Access to develop, implement and monitor staff department education, and training of new projects. Acts as a liaison for Patient Access with finance billing department, Director, and Managers to resolve registration issues related to revenue cycle. Oversees areas of responsibility to meet department goals while maintaining budget integrity. Adheres to department and administrative procedures and guidelines to maintain compliance and ensure quality. Communicates effectively and works collaboratively with other with other departments to improve shared work processes. Utilizes standards, guidelines, and written procedures for performing patient access functions.

MINIMUM REQUIREMENTS

Education: High school diploma or equivalent.

Experience: Four years Health Access or patient registration experience in a healthcare environment, to include Patient Access Quality Specialist and training experience preferred.

Knowledge and Skills : Excellent verbal and written communication skills. Strong customer service skills. Knowledge of government regulations. Previous experience with audits required.

Special Training: Knowledge of Microsoft Office.

Mental, Behavioral and Emotional Abilities : Ability to manage multiple tasks simultaneously and ability to change priorities when necessary to meet deadlines. Demonstrates good judgment as well as excellent attention to detail

ESSENTIAL FUNCTIONS:

• Provides support to Operations Manager/Director in meeting requirements for special projects and tasks, as measured by reports and observation.

• Serves as liaison for Patient Access with billing department, in addition to directors and managers, to resolve registration issues related to revenue cycle.

• Analyzes and distributes work to quality specialist. Monitors and measures quality and productivity by reports to ensure that department goals and standards are met.

• Supports department performance improvement initiatives. Engages in activities and training to meet department's goals and standards.

• Communicates effectively with patient access team members and other departments and is open to feedback and suggestions in order to identify opportunities for improvement.

• Adheres to Capital Health's attendance policy as well as interdepartmental policies and procedures.

• Ensures responsibility for schedule, payroll, and maintenance of appropriate staffing levels while adhering to budget.

• Monitors and facilitates departmental specific staff training and education for new hires and incumbents, as measured by reports. Assists with interviewing, hiring, and training of new employees as well as plans. Assigns and directs workloads, addresses complaints, and resolves problems on a timely basis.

• Works in conjunction with director to set staff goals and monitor staff productivity.

• Performs all probationary and annual staff evaluations on or before due date, as measured by reports.

• Trains new and existing staff as required. Provides counseling and feedback for any performance issues.

• Assists with accurate data collection in support of quality performance improvement initiatives.

• Supports the culture of organization and participates in any meetings planned to meet these objectives.

• Provides staff coverage as a registrar, coordinator, team leader, as needed.

• Performs other duties as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequent physical demands include: Walking

• Occasional physical demands include: Sitting

Continuous physical demands include:

• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 5 lbs.

• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

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This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.