Part Time Customer Service Representative

Job Title

Under the supervision of the City Clerk, provides quality customer service as the initial liaison at City Hall between customers and City departments. Part Time: 20-24 hours per week

Examples Of Duties

• Provides excellent customer service to City residents and visitors at City Hall, by being knowledgeable about City services.
• Directs City Hall visitors to correct department or meeting location.
• Advises citizens on departmental information and informs citizens of current programs and services.
• Addresses customer service needs which are received via phone, email, and mail; transfers calls as needed or takes pertinent information for staff that is not available.
• Serves as resource to all areas within City Hall, by taking on projects as assigned.
• Handles department calls when department meeting is scheduled.
• Updates and posts notices as required; removes notices in a timely manner both in paper form and digitally.
• Maintains safety of entrance areas and alerts custodial staff of issues.
• Maintains approved brochures and makes available requested departmental information.
• Assists Clerk's office with general election support throughout the year, including work in the online Michigan Qualified voter System, and Election Day support.
• Performs other duties as assigned.

Typical Qualifications

1. Provides excellent customer service to City residents and visitors at City Hall, by being knowledgeable about City services, advising residents about departmental information, and informing residents of current programs and services. 2. Directs City Hall visitors to correct department or meeting location. 3. Addresses customer service needs received via phone, email, and mail; transfers calls as needed or takes pertinent information for staff who are not available. 4. Serves as resource for all departments at City Hall by taking on projects as assigned. 5. Updates and posts notices as required; removes notices in a timely manner both in paper form and digitally. 6. Monitors safety of entrance areas and alerts custodial staff of issues. 7. Maintains approved brochures and makes available requested departmental information. 8. Assists Clerk's office with general election support throughout the year, including work in the online Michigan Qualified Voting system, and Election Day support, which may include evening and/or weekend hours. 9. Performs other duties as assigned.

Supplemental Information

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. 1. Work is generally performed in a normal office environment, with occasional discomfort due to cold or heat. 2. Ability to sit or stand for extended periods of time. 3. Physical ability to occasionally lift/carry items weighing up to 30 lbs.