Head of Customer Advocacy & Resolution
Affirm
Affirm is seeking a Customer Advocacy Lead in Detroit, MI. In this role, you will leverage your expertise in customer service to resolve complex complaints while managing a team of Customer Advocacy Associates. You will drive initiatives to enhance customer satisfaction, improve service levels, and ensure operational excellence. Candidates should have extensive experience in people management, customer support, and operational functions. Benefits include competitive pay, health insurance, and a flexible working environment. #J-18808-Ljbffr
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Head of Customer Advocacy & Resolution in Detroit, MI vacancy
$158.95k - $220k
.... This role focuses on developing account strategies to grow market share while building strong relationships with clinicians and advocacy groups. The ideal candidate will have at least 5 years of experience in Neurology sales and account management. A competitive salary...Suggested- ...Direct message the job poster from Print Bind Ship The Customer Service Manager is responsible for leading and developing a high-performing... ...engagement—from order entry and job tracking to problem resolution and long-term account satisfaction. The ideal candidate will have...Suggested
Print Bind Ship
Taylor, MI3 days ago $135k - $180k
...Overview: Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you... ...and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention). Collaborate with Operations,...SuggestedTemporary workRelocationRelocation packageMarvin
Detroit, MI1 day ago- ...are the key to our success and share our passion for teamwork, customer service, and operational excellence. If you want to join an... ...generation of business, maintain current business, proactive issue resolution, pricing actions with logic, resolving AR/AP issues, improving...SuggestedContract workTemporary workWork experience placementLocal areaFlexible hours
Grede
Southfield, MI3 days ago - ...accounts; you will drive growth, champion the customer experience, and serve as a vital link... ...and market research. Customer Advocacy: Serve as the primary advocate for your... ...cross-functional teams to ensure swift resolution. Strategic Collaboration: Work with business...SuggestedWorldwide
Ford Component Sales LLC
Dearborn, MI29 days ago - ...Customer Service Due Process Manager Detroit, MI, US Job Details Under the supervision of the Customer Service Administrator, the Customer... ...as it pertains to Grievances, Appeals, Local Appeals Dispute Resolutions, and Mediation inquiries. Advances the grievances and appeals...Full timeFor contractorsWork at officeLocal area
Detroit Wayne Integrated Health Network
Detroit, MI4 days ago $120k - $250k
...approaches and cultivating relationships with both existing and new customers. This role involves identifying sales opportunities,... ...opportunities, initiate discussions, and contribute to conflict resolution. Organization: Can effectively coordinate multiple projects...Work experience placementWork at officeLocal areaFlexible hoursSHI GmbH
Detroit, MI1 day ago- ...voice is valued and contributes to transforming virtual care and customer success. Collaborative Team Environment: Thrive in a... ...and the internal teams to ensure smooth communication and issue resolution. -Develop and implement initiatives to optimize the customer journey...Remote workWorldwide
SCIOMETRIX INC
Royal Oak, MI3 days ago $100k - $175k
...be someone dealers want to see. Someone who'll help them serve customers better - and sell more cars. At Edmunds, it's all about... ...customer satisfaction with dealer problems; follows through on resolutions * Analyze and reports on field sales activities and dealership...Base plus commissionFull timeLocal areaImmediate startFlexible hoursEdmunds.com
Detroit, MI1 day ago- ...ll independently prospect local and regional accounts, create customized advertising solutions using acquired league and team-controlled... ...administrative functions of media sales including makegood resolution, continuous update of CRM system with activity, account information...Work at officeLocal area
The E.W. Scripps Company
Detroit, MI4 days ago - ...Position Responsibilities Maintain and build strong customer relationships to ensure Methode is the preferred supplier for programs... ...key account organization, through proactive support and problem resolution, onsite visits, and consistent communication Communicate and present...Hourly pay
Methode Electronics
Southfield, MI3 days ago - ...identify risks, escalate and troubleshoot issues, and support timely resolution Prepare reports, recaps, and client-facing performance... ...sponsored content, display, lead generation, video, newsletter, or custom advertising programs Familiarity with campaign reporting tools,...
Benzinga
Detroit, MI4 days ago $60k - $80k
...is responsible for all outside/inside sales and assists with customer service activities to achieve the company’s sales objectives by... ...reports. Directs, and/or assists in handling investigation and resolution of customer problems. Coordinates sales activities with Sales...Full timeWork experience placementLocal areaRemote workWeekend workThe Quick USA, Inc
Taylor, MI4 days ago$158.6k - $203.6k
...Field Reimbursement and Contract Account Teams. Identifies customer changes and ensures, through coordinated communication and planning... ...expenses, etc. Assists in the identification and resolution of issues, opportunities and communicates proactively to marketing...Hourly payContract workLocal areaNight shiftBeOne Medicines
Detroit, MI1 day ago- ...through planning and organizing. Thorough and effective communication with both Carpenter personnel and customer base must be maintained. Timely follow up and problem resolution for the company and its customers is required, along with effective time management and travel...Immediate startRemote workWork from homeHome office
Carpenter
Detroit, MI3 days ago - ...sales and commercial relationships with strategic Waupaca Foundry customers. Primary goal is to create long term relationships with a... ...customer needs on behalf of Waupaca Foundry. Manage and aid in the resolution of any commercial-related conflicts with customers. Interact...Temporary workWork at officeNight shift
Waupaca Foundry
Detroit, MI3 days ago $140k
...for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a... ...Support, and Services to deliver customer outcomes and drive issue resolution *Contribute to building the AM function — refine playbooks,...Contract workRemote workFlexible hoursCXT Software
Detroit, MI2 days ago$56.8k - $71k
...and related materials, provides quotation &contracts, acquires customer paperwork, mediates process, resolves issues, communicates job... ...issues. Supports SAE with research and client problem resolution. Attends and participates telephonically in the client reviews...Contract workTemporary workWork at officeLocal areaRemote workRxBenefits
Detroit, MI1 day ago- ...Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response... ...managing operational workstreams and KPIs (call center, customer inquiries etc) for a Client program Proven ability to manage multiple...Remote workFlexible hours
Kobie
Detroit, MI4 days ago - ...role functions as a working supervisor, ensuring a consistent customer experience, staff preparedness, accurate documentation, and compliance... ...and compliance # Provide real-time guidance, issue resolution, and escalation support to staff # Reinforce standardized use...Contract workWork at officeWork from home
$105.1k - $195.3k
...assigned geography. This role is focused on the region’s largest customers, large strategic scenarios, reference labs and competitive... ...Service Representatives to ensure customer satisfaction and problem resolution.* Customer focused selling skills are a must to drive...Local areaRelocation packageF. Hoffmann-La Roche AG
Detroit, MI3 days ago- ...territories. For more than 30 years, ESET customers have relied on our industry-leading... ...cybersecurity. The role will report directly to Head of Corporate Solutions in NORAM.... ...Skilled in negotiating issues and service resolutions towards mutually acceptable outcomes....Full timeRemote workWorldwide
- ...moreyou'll be the trusted advisor helping clients reach their customers and grow their brands. What You'll Do: Sell advertising... ...administrative functions of a media salesperson including makegood resolution, continuous update of CRM system with activity, account...Seasonal workWork at officeLocal area
- ...new sales. Leverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders... ...referring to appropriate party when necessary. Expedites the resolution of client problems or complaints to ensure client satisfaction...Full timeContract workPart timeInternshipLocal areaFlexible hours
- ...outside sales role requiring a consultative approach to identify customer needs and deliver tailored solutions, including hardware,... ...Maintain a high level of customer service and ensure timely resolution of customer concerns Monitor expense accounts and ensure alignment...Permanent employmentFull timeLocal area
- ...the relevant business reason for seeing the client. Know the customers’ target consumer and previous years’ investment. Research the... ...Group and customer to assure superior customer service, quick resolution to problems, and access to additional marketing opportunities....Local area
Beasley Broadcast Group
Detroit, MI4 days ago $55k - $60k
...0.00/yr Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the... .... Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders...Full timeTemporary workLive inImmediate startRemote work- ...Scripps Sales Process (SSP) to analyze current and prospective customer needs and recommend customized advertising solutions that... ...administrative functions of a media salesperson such as make‑good resolution, continuous CRM updates, and communication with sales leadership...Work at officeLocal area
- ...more—you'll be the trusted advisor helping clients reach their customers and grow their brands.* Sell advertising solutions to local... ...administrative functions of a media salesperson including makegood resolution, continuous update of CRM system with activity, account...Seasonal workWork at officeLocal area
- ...-Getter, Can Do” attitude, a strong work ethic, and a genuine customer service mindset and we will help kick-start your sales career... ...needs, own and troubleshoot issues as they arise to a thorough resolution. Collaborate with Colleagues - Share best practices and facilitate...Full timeTemporary workFor contractors
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Advocacy & Resolution. Be the first to apply!
Related searches
- work from home customer Detroit, MI
- customer engineer Detroit, MI
- customer project program manager Detroit, MI
- customer retention Detroit, MI
- customer liaison Detroit, MI
- customer marketing Detroit, MI
- customer satisfaction Detroit, MI
- advocacy manager Detroit, MI
- advocacy Detroit, MI
- customer advocacy manager Detroit, MI