Service Call Center Representative

Job Description

Job Description

Located in Maplewood, MN

Salary: $20.00

Express Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Schedule:

• Monday-Friday 9:30am - 6:00pm
• Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm
  Training will be Monday- Friday. First 3 weeks 8-4:30pm

Pay: $20/hr. DOE + Monthly Commission ($200-$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative
Join a fast-paced and customer-focused team!

Position Summary:
We're looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities:

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments
• Clearly communicate customer concerns and requests to the service team
• Provide accurate estimates for service time and cost
• Perform follow-up calls to ensure satisfaction post-service
• Handle customer concerns and complaints with professionalism and empathy
• Build positive relationships with both customers and teammates
• Reschedule appointments as needed during the call

Required Skills and Experience

• Typing speed of 40+ WPM with high accuracy (45-55 WPM preferred)
• 1+ year of customer service or call center experience (automotive or service-related industry a plus)
• Strong communication and active listening skills
• Comfortable navigating multiple computer systems and screens simultaneously
• Ability to handle high call volume with professionalism and efficiency
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a collaborative team
• Positive attitude and problem-solving mindset when dealing with customer concerns
• Dependable attendance and commitment to schedule requirements

Team handles 3,000-4,000 appointments per month - your attention to detail and customer service skills will make a big impact!

#2000OS

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

View phone number on ziprecruiter.com

Express Office: Woodbury

650 Commerce Drive

Suite 135

Woodbury, MN 55125