Senior Information Technology Analyst

Senior Information Technology Analyst Under direction, performs advanced professional-level information technology support duties in the analysis, design, evaluation, development, programming, testing, implementation, documentation, and maintenance of a wide variety of systems and programs for OC San. Provides support to departments with complex computer systems and programs and/or enterprise systems; performs database management duties; troubleshoots, analyzes, and resolves difficult and complex systems and network hardware and software problems; administers network and system security; serves as a project manager on assigned projects; evaluates and recommends current and third‑party systems and applications; provides highly technical support, expertise, and training to end users; and performs duties as assigned. Responsibilities Partnering with stakeholders across OC San to analyze operations, processes, systems, and data and translate business needs into clear business and technical requirements. Facilitating interviews, workshops, and process‑mapping sessions to document current‑ and future‑state workflows, identify gaps, prioritize requirements, and build stakeholder consensus. Performing quantitative and qualitative business process and data analysis; evaluating systems and applications; and recommending practical process and technology improvements. Preparing business cases, project charters, functional requirements, process maps, data flow diagrams, use cases, user stories, acceptance criteria, feasibility and cost/benefit analyses, and other project and system documentation. Serving as project manager for assigned information technology initiatives; defining scope and objectives and developing schedules, resource plans, budgets, and communication plans. Leading cross‑functional project teams and coordinating vendors and contractors; monitoring deliverables, schedules, budgets, risks, issues, dependencies, and changes and reporting project status. Developing test plans and coordinating testing, implementation, training, change management, and transition‑to‑support activities; validating that solutions meet business and technology requirements. Providing advanced analysis and support for complex business applications and processes; resolving difficult issues and recommending ongoing enhancements. Required Qualifications Bachelor’s degree in computer science, information systems, or a related field from an accredited college or university. Four (4) years of work experience in information systems or network programming and analysis. Valid California Class C Driver's License. Preferred Qualifications Experience performing advanced business analysis for complex enterprise or cross‑functional information technology initiatives, including eliciting, analyzing, documenting, validating, and prioritizing requirements. Experience documenting current‑ and future‑state processes and preparing gap analyses, functional requirements, process maps, data flow diagrams, use cases, user stories, and acceptance criteria. Experience managing multiple information technology projects through the full lifecycle, including leading cross‑functional teams, coordinating vendors or contractors, and managing scope, schedule, resources, budget, risks, issues, changes, and stakeholder communications. Experience evaluating enterprise applications and technology alternatives and preparing business cases, feasibility assessments, and cost/benefit analyses. Experience coordinating system testing, user acceptance testing, implementation, training, change management, and solution adoption. Knowledge of project management, business analysis, and systems development life cycle methodologies, including predictive, agile, and hybrid approaches; related professional certification is desirable. Strong analytical, facilitation, technical writing, problem‑solving, communication, and relationship‑building skills; ability to work independently, set priorities, and meet critical deadlines. #J-18808-Ljbffr Orange County Sanitation District