Veterinary Assistant/Veterinary Receptionist Hybrid

Cross-Trained Receptionist/Veterinary Assistant

Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.

Animal Dermatology Clinic - Richmond is seeking a cross-trained Receptionist/Veterinary Assistant. We are looking for someone with the following qualities:

• Energetic
• Positive
• Upbeat personality
• Takes initiative
• Commitment to the needs of the clinic
• Punctual
• Willingness to teach others and share ideas
• Openness to diversity
• Adaptability to change
• Accountable
• Able to see big picture
• Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude

Requirements

Knowledge, Skills and Abilities (including but not limited to):

• Previous experience or training/education in a veterinary facility
• Must be friendly, outgoing, "people oriented"
• Excellent client service skills
• Excellent phone skills
• Computer skill preferred
• Excellent communication skills
• Ability to work in a team-oriented environment
• Organized and detail oriented, ability to take direction, ability to handle money accurately and honestly
• Possess sound decision-making skills and multi-task while working in a stressful environment
• Must be capable of being cross-trained for front office receptionist duties; telephone and computer skills are necessary
• Must be a team player willing to learn new techniques, treatments, and accept change

Duties (including but not limited to):

• Client service
• Answer phone calls
• Take accurate messages and book appointments
• Maintain charts and computer records
• Pharmacy and retail sales
• Marketing implementation
• Maintenance/housekeeping
• Financial responsibilities

Medical Related Skills:

• Preparing and restraining animals during procedures
• Assisting in surgery
• Performing venipuncture & reading cytologies
• Apply bandages and/or splints
• Wound care
• Ability to use a stethoscope and otoscope
• Advising pet owners on proper care, etc.

Education and Physical Requirements:

• High school diploma or equivalent required
• Must have experience working in the public (ie: restaurant, retail or service business)
• Experience in a veterinary hospital is required
• Experience in a multi-specialty veterinary hospital is preferred
• Dependable attendance is required
• Must be able to lift 40 pounds
• The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day

Benefits:

• No weekends
• Paid vacation
• Paid holidays
• Competitive wages
• Monthly bonuses based on clinic dietary sales
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

Animal Dermatology Group, Inc