Senior Salesforce Agentforce Developer
$70 - $80 per hourTemporary
2T Consulting
Primary Responsibilities - Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments.
- Lead Agentforce implementation initiatives, including use-case discovery, solution architecture, configuration, development, testing, and deployment.
- Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder.
- Develop custom capabilities using Salesforce Flow, Apex, Lightning Web Components (LWC), and APIs.
- Implement Service Cloud capabilities, including case management, omnichannel routing, digital channels, knowledge management, entitlements, and SLAs.
- Design and implement secure integrations between Salesforce and enterprise data platforms, including Snowflake.
- Work with batch and real-time integration patterns and event-driven architectures using Kafka or similar technologies.
- Establish best practices for Agentforce security, data grounding, access controls, testing, evaluation, and production monitoring.
- Lead technical design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers.
- Conduct customer discovery and architecture workshops, recommend suitable solutions, and guide phased implementation strategies.
- Define and monitor performance metrics for Agentforce and Service Cloud, including resolution rates, escalation rates, response quality, and SLA performance.
- Collaborate with Salesforce administrators, data engineers, analytics teams, system integrators, and third-party vendors.
- Evaluate Salesforce platform capabilities, licensing, consumption models, and integration dependencies.
Required Qualifications
- 8+ years of experience delivering enterprise Salesforce solutions.
- Strong hands-on experience with Salesforce Service Cloud.
- Proven implementation experience with Salesforce Agentforce.
- Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.
- Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and REST/SOAP APIs.
- Experience with enterprise application integrations and Salesforce integration architecture.
- Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.
- Knowledge of Kafka or similar event-driven messaging technologies.
- Experience with Java, Spring Boot, and enterprise API integrations.
- Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.
- Experience with Agentforce testing, evaluation, monitoring, and production optimization.
- Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.
- Excellent communication, stakeholder management, and technical leadership skills.
Preferred Qualifications
- Experience with Salesforce Data Cloud (Data 360).
- Experience in contact center operations and customer service transformation.
- Knowledge of enterprise data models, reporting, and business performance metrics.
- Experience working with Salesforce product teams and understanding licensing and consumption models.
- Experience with multiple system integrators and complex enterprise delivery environments.
Vacancy posted 3 days ago
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