The Landing Family Shelter - Per Diem Shift Supervisor

Overview Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. CAMBA offers more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. CAMBA serves a diverse cross section of New Yorkers and reaches almost 80,000 individuals and families, including almost 13,000 youth. CAMBA operates 6 single adult shelters and 6 family shelters and one drop-in center. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. Homeless individuals are provided with comprehensive services to stabilize their condition and transition to permanent or supported housing. CAMBA’s The Landing Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility with comprehensive case management services to 169 families in a transitional residence program. The three-story facility has rooms of various sizes, common areas and provides on-site security and social services. Position: Shift Supervisor Reports To: Assistant Program Director Location: 94-00 Ditmars Blvd Queens, NY 11369 What The Shift Supervisor Does The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations-related staff and services on a day-to-day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis. Maintain professional relationships with clients and client confidentiality. Practice Universal Precautions/Standard Protocol & Procedures. Comply with Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information. Input client data using DHS’ CARES database, as needed. Communicate effectively with clients, peers, supervisors, and funders. Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., including log book entries, bed checks, client belongings, security, client care, and medication procedures. Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility. Ensure the safety and security of operations of the facility by maintaining adequate staffing levels. Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor. Ensure inventory of security equipment is up to date. Ensure security of valuables and medications in a safe/cabinet. Retrieve, observe and document client’s self-administration of medications, as appropriate. Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring. Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation. Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner. Participate in program meetings as requested. Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings, etc. to ensure appropriate staff are aware. Monitor clients’ safety and ensure safety policies and procedures are practiced daily. Overcome resistance to change from clients. Provide all required information for shift reports to CAMBA management and/or to funders. In the absence of adequate staffing, will have direct service/program responsibility in addition to the above. Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate. May conduct initial intake or initial and/or periodic assessments of clients. May reach out and market the program to the community in order to obtain resources for clients. Task may be modified, expanded and/or assigned over a period of time. #J-18808-Ljbffr CAMBA